Senior Software Engineer (Support - Mainframe)

Location Skelmersdale
Discipline: Retail Banking
Job type: Permanent
Contact name: Zoe Gilbert

Contact email:
Job ref: 007082
Published: 9 months ago

Senior Software Mainframe Engineer (Support)


Full time: 35 hours (Out of hours on-call support – Atleast 1 week in every 4)

Open for remote working/Manchester office base 

Delf House, Skelmersdale


The Co-operative Bank are longstanding advocates of hybrid and flexible working. During the pandemic our colleagues are working from home fully supported by our bank. As we look to the future, we will continue to offer remote working in roles that allow with the opportunity to spend 1-2 days in the office where desired.


Thinking of a move to an ethical organisation? Why not join the UK’s original ethical Bank in our industry leading Mainframe Centre of Excellence team.


We are excited to announce a brand new opportunity for a Senior Software Mainframe Engineer. This role is responsible for providing support and development engineering skills, providing technical support and guidance in the maintenance of external/internal systems and develop high quality, value for money, fit for purpose solutions.


Mainframe CoE senior software engineers are experts in their technology area. You can have responsibility on production support activities in addition to technical delivery (design and build) activities. You will also have the opportunity to lead best practice, coaching junior Bank team members and provide robust governance to 3rd party suppliers.


What will this role involve?  

*       Technical expert in COBOL/CICS application delivery on the IBM Mainframe platform, able to act on the Banks behalf as a Technical lead and “informed purchaser” on third party development activities. 

*       Take responsibility for allocated incident calls and own until a satisfactory conclusion or escalate if appropriate 

*       Able to provide oversight and assurance to the work of solutions designers, developers and support analysts.

*       Provide out of hours on-call support for key mainframe batch processes on a rota basis (at least 1 week in every 4)

*       Strong communicator, able to articulate and match both business and technical. 

*       Is at ease in providing personal and technical feedback and coaching to others, thereby enhancing team performance.

*       Able to articulate components of an outcome delivery and assess the effort required / challenge estimates provided.

*       Ensuring high quality and value for money solutions by defining and setting design patterns and build/unit test standards and providing the necessary governance and process to ensure they are met. Provide governance related metrics to ensure future improvements and value to the Bank.


What skills do we need?

*       Experienced in COBOL/CICS delivery

*       Strong experience in leading others and working with 3rd parties in order to achieve timely and quality software change

*       Ability and confidence to effectively challenge others constructively, where necessary.

*       Experience and knowledge of system analysis in a structured environment and / or support processes within an ITIL environment

*       Understanding of mainframe integration patterns with other technologies and systems and the ability to both understand technical code and processes both as workflow diagram and to conceptualise it as a solution

       Experience in support*, design and build governance and the setting of platform standards and tooling.

*       A good track record in training and coaching individuals on development and delivery disciplines and / or support and incident resolution disciplines

*       Good written and verbal communication skills with the ability to present technical details to a non-technical audience.

*       Good written skills with the ability to produce clear and concise documentation

*       The ability to work with a structured and methodical approach, combined with an enquiring mind.

*       An understanding of, and a willingness to adhere to, formal change control procedures and disciplines.

*       A self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a team.


What can you expect from us?

*       Flexible and remote working

*       27 days holiday, plus opportunity to buy 5 extra days

  • Competitive pension / income protection / life assurance

  • Positive, friendly work culture that promotes work life balance 

  • Commitment from employers on continued learning & development 

  • Wellbeing support ‘Help@Hand’ offers mental health support, physiotherapy, GP’s for both you and your family.  

  • 2 paid days for volunteering per year

  • ‘MyReward’ corporate discount for over 800 retailers and Cycle to Work Scheme.  

  • Family friendly policies and supportive working environment

  • Recognition scheme and a culture in which we celebrate success 

  • Colleague network groups committed to inclusion and diversity within our Bank.


This role won’t be around for long, so we would advise to get your application to us as soon as possible by applying today. Unfortunately, we can only consider candidates with the right to work in the UK at this time.  


Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected. If you have a disability as defined by the 2010 equality act please let us know on your application.


As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.


Please note we may withdraw this vacancy once sufficient applications have been reached.