Secured Oversight Senior Analyst
Location: Leek/Homebased
Contract – 9 Months Secondment
Open to either Full-Time or Part-Time Hours
Formed in 1872 in Victorian Rochdale, our bank was built on co-operative values that still stand today. A lot has happened in 150 years, and we’ve been there through it all. Not just helping people with their money, but helping people fight for justice and the causes they care about. We are the only UK high street bank with a customer-led Ethical Policy; one of the main reasons our customers choose to bank with us.
Role purpose:
As a Senior Analyst you will be accountable for the planning, delivery and presentation of the assurance and oversight of Secured Arrears and Breach of Term cases managed by our outsourced supplier. You will also support the Senior Manager of Secured Oversight and Specialist Servicing in identifying and raising trends and co-ordinating key stakeholder meetings to discuss QC/QA alignment
Key responsibilities:
- Contribute to, support and challenge the delivery of the Bank’s Risk Management Framework (RMF)
- Undertake and ensure that the testing of controls is appropriate and aligned to central guidance
- Risk events to be raised in line with any activity seen which is deemed to have a detrimental impact on either the customer or the Bank
- Ensure that any Controls and Exception reports are worked within acceptable Bank timeframes
- Manage workload effectively to maintain the deliverables of the QA Calendar
- Work with Capita management to implement any necessary actions, reverse any concerning trends and amend procedures arising from assurance work completed
- Conduct checks to ensure Capita are working within approved mandate levels and take appropriate action where detriment to customers or the Bank is identified
- Participate in relevant Bank and Capita forums, presenting the monthly findings of the Secured Oversight team
- Make recommendations to Second Line Credit Risk where appropriate to change policy and criteria based on activity witnessed during assurance work
- Challenge Capita productivity and resourcefulness where appropriate
- Ensure the fair treatment of arrears and end of term customers through targeted QA oversight of telephone calls, processes and customer correspondence
- Ensure that sensitive and vulnerable customers are segregated and managed in line with the Bank’s Vulnerable Customer Policy
- Take responsibility for controlling and assuring all aspects of Secured Arrears, including early and late contact strategies, field agent performance, adherence to forbearance plans, progression to Litigation where appropriate and post-Repossession strategies
- Communicate effectively and frequently with Bank and Capita colleagues to drive improvements
- Maintain knowledge of all relevant policies and processes as well as any relevant regulatory and legal requirements
- Hold and maintain a mandate enabling the sign off/approval of complex litigation/possession/recoveries decisions outside of Bank policy
- Hold and maintain a credit mandate enabling the sign off/approval of balance write offs
Knowledge, skills and experience required:
- A detailed understanding and experience of Secured Arrears, Term Expiry, Litigation and Repossessions/Recoveries processes
- Experience in risk management
- A detailed understanding of key policies in relation to the Bank’s management of Secured Arrears and Term Expiry customers
- Excellent communication skills, both verbal and written (including report writing)
- Impeccable attention to detail and experience in Quality Assurance
- Ability to effectively manage and influence key stakeholders
- Strong organisational skills to effectively manage workloads, prioritising as appropriate
- Decision making – Able to make timely, appropriate, risk based decisions to deliver the right outcome for the customer and the Bank
This role won’t be around for long, so we would advise to get your application to us as soon as possible by applying today.
Please note we may withdraw this vacancy once sufficient applications have been reached.