Remote Customer Service Advisor

Location Manchester
Discipline: Retail Banking
Job type: Permanent
Contact name: Gill Jones

Contact email:
Job ref: 008062
Published: 25 days ago

Remote Customer Service Advisor - Financial Crime Prevention

Training in Manchester City Centre for first 6 weeks- Then fully work from home

Permanent contract

Full Time – 35 hours a week

Start date 28th February 2022

£18,200-£19,500 plus overtime paid at enhanced ratesYou will also receive enhanced pay for weekend hours on top of your basic salary, (circa £1,260 per year for full time workers and if on a flexible working contract)


Here at The Co-operative Bank we are a little bit different. We are the bank for people with purpose. Our values and ethics are at the heart of our business and underpin everything we do. This is why so many people want to come and work for us.

If you can bring customer service experience at any level, we are offering a brilliant opportunity to join our award winning team and work from the comfort of your own home.


What will you be doing:

  • Liaising with customers over the telephone, you will identify customers’ banking needs to tailor solutions, whilst guaranteeing the right outcome for the customer and the bank. We need talented problem solvers who think outside the box and challenge the status quo to help shape our Contact Centres of the future.
  • Safeguarding will play an important part of your role, you will do this by speaking to the customer and educating them on safer ways of banking, profiling callers, to ensure you are talking to the right person and protecting our customers from scam and fraud attacks to help keep their money safe.
  • As you progress, you will learn more skills that will develop your knowledge and capabilities including identifying, preventing and stopping financial crime.


You will work a flexible working pattern of 35 hours between 8am-8pm Monday-Friday and 9am-5pm every other Saturday and Sunday.

Our current Covid operational hours are Monday-Friday 8am-6pm and 9pm-5pm on a weekend.


Knowledge, skills and experience required:

We are interested in the skills you have rather than where you have worked or for how long.

  • Excellent communication skills
  • Ability to multitask and prioritise
  • Passion, energy and enthusiasm
  • Excellent listening and problem solving skills
  • The ability and desire to work in a fast paced environment
  • A hardworking and committed attitude
  • Resilience and determination
  • Computer literate, with the ability to navigate around different system

What you can expect from us:

  • A competitive salary based on experience.
  • 27 days holiday at start, rising to 30 days+ Bank Holidays
  • Up to 10% employer contributory pension
  • Flexibility, including work from home
  • Contemporary offices based in the heart of Manchester
  • 27 days holiday, excluding Bank holidays, increasing to 30 days
  • Colleague benefits including discount scheme, life assurance, paid volunteering days, recognition scheme
  • Family friendly policies and supportive working environment
  • Colleague network groups committed to inclusion and diversity
  • Equipment provided i.e. computer, phone, hardware/software..
  • Over 800 employee retail discounts.

To find out more about what we can offer you and why our colleagues rate us so highly, please visit The Co-operative Bank's careers site and take a look at our Colleague Value Proposition.


Training and support:

To help you start your exciting new career, we have an established Training and Academy Team who will support you throughout your learning journey. You will join our 6 week full-time induction, which will be delivered at our Contact Centre in Manchester. Please only apply if you live within a 25 mile radius or within a 1 hour commuting distance of Manchester City Centre. You will then be fully home based, supported by our teams to help you adjust to working from home, before joining your remote operational team.


Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential.


We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected.


If you require any reasonable adjustments throughout the process, please contact the careers team.