Branch Manager - Leek
CR2
Working Hours – Monday to Friday 8:30am – 4pm and 8:30 - 12:30 Saturdays
Closing Date – 5th September 2025
The role:
As a Branch Manager, you will lead, coach and develop a team to provide consistently outstanding customer experience, commercial and colleague results, whilst maintaining all quality, risk and regulatory requirements and delivering across the Network Scorecard.
Key Accountabilities:
* Overseeing the day to day operations of the branch
* Inspiring, leading and coaching branch colleagues to deliver excellent results.
* Meeting with customers and resolving their problems or complaints as and when necessary
* Creating a strong team culture demonstrating the skills, values and behaviours needed to inspire customers to buy from us, stay with us and recommend us to others
* Creating value for customers and the business by managing branch activity against the Network Scorecard, taking appropriate action to address performance gaps where necessary
* Managing, organising, controlling and monitoring the activities of the branch team to optimise resources and deal effectively with conflicting operational, customer and regulatory needs
* Developing strategies and operational logistics for the success of the bank.
* Building and developing local community and business links both geographically, with the wider community and Group in order to promote the business and meet their needs
* Maintaining an up-to-date knowledge of our strategy and local high street competitors including competitor strategies
* Managing colleague resource with next best activity to support the varied channel’s offered through the bank with Face to face customers, telephony and secure messages.
* Managing the oversight of Training and Competence of all colleagues across all business channels and processes, including KMOT
* Responsible for managing and maintaining of all aspects of risks in the branch, through the One Best Control processes.
Knowledge, Skills and Experience Required:
* Thorough knowledge of banking products, rules and processes
* Proven experience of building, managing and motivating a team
* The ability to support your own and others development through effective coaching, feedback and buddying
* The ability to deal with change initiatives and lead change in the local market, including supporting others through change building resilience and change capability
* Ambition and the desire to succeed
* Excellent verbal communication and interpersonal skills
* The ability to prioritize, multi-tasking and focus on detail
We can only consider candidates with the right to work in the UK at this time.
Our Bank is passionate and committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential.
At the beginning of the year, The Co-operative Bank officially became part of the Coventry Building Society Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues.
If you require more information or this document in a different format, please contact careers@co-operativebank.co.uk
As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.
*Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 11.2 as of 14 January 2025.