Product Manager - SME Secondment

Location Manchester
Discipline: Internal
Job type: Secondment
Contact name: Ben James

Contact email:
Job ref: 005382
Published: 12 days ago

Product Manager (SME)

Contract Type: Secondment until 28 May 2022

Location: Agile remote working - Manchester, Balloon Street

Band CR3

Working Hours: 35 hours per week.


Hiring Manager is Ben James


We are the bank for people with purpose. The only bank born from the co-operative movement 145 years ago. We believe in the power of 'we' and putting values and ethics first. We are looking for talented individuals who want to make their next career move in a bank that celebrates co-operative spirit. We put the customer at the heart of everything we do and wholly embrace advocates who truly connect and endorse our brand. And did we mention we are award winning? Year on year award winners for our products, our customer service and our commitment to communities. What's not to love!

About the role:

Are you a looking for a role that gives you genuine opportunity to play a big part in driving business growth? Now is an exciting time to join a highly successful team that has support and investment to achieve key components of the revenue growth plan.

As a Product Manager you’ll be part of a team that manages the full SME product portfolio (Current Accounts, Savings, Cards, Loans & Overdrafts). You’ll be responsible for leading initiatives across the full SME product set - you’ll define customer experience, drive the commercial performance of the Bank’s SME business, and ensure strong application of the Bank’s Risk Management Framework across the SME product set.


What will this role involve?

     Continue to expand and improve the range of specialist services provided to our customers by selected third party providers, leading engagement with providers to put innovative new products in front of our customers to help them run their business and drive income for the Bank.


    Explore and take opportunities to expand the SME product set, including expanding eligibility for existing products and designing new products to meet a wider range of customer needs.


   Take action to drive acquisition of new SME customers and manage attrition of existing SME customers, contributing to the ambition to double the Bank’s SME customer base in the next five years


     Ensure appropriate monitoring, reporting, disclosures and remedial actions are completed to fulfil The Co-operative Bank expectations regarding the Conduct Risk outcomes as defined by the FCA


   Ensure Conduct Risk requirements are fully reflected in Performance Development objectives, both own and team where appropriate

   Commercial support and management of the SME P&L: pricing, planning, budgeting and forecasting with Finance

   Provide SME support for implementation of all change initiatives either directly or through utilisation of SME leadership resource.

   Monitor progress and provide reporting to senior leadership team on all change initiatives that impact SME banking

   Performance Management of the customer experience via effective oversight of delivery areas. In particular oversight of MI, KPIs, change,           risks and customer outcomes. Including trend, model and promotional analysis


What will you need?

  Good knowledge of the UK Financial Services marketplace

  Experience of assisting managing Business Banking products / categories

  Track record in core product management skills

  Excellent communications / Influencing skills

  Planning, forecasting and financial interpretation skills 

  Track record in  stakeholder management

   Excellent written and verbal communication skills

   Skilled at working effectively with cross functional teams

   Proficient user of MS Office

   Confident decision making skills

   Sensible judgement and attention to detail


What You Can Expect From Us:

27 days holiday at start, rising to 30 days

Agile working including opportunity to work from home

Competitive pension / income protection / life assurance

2 paid days for volunteering per year

Positive working environment

Strong career path within Financial Services

Family friendly policies and supportive working environment

Recognition scheme and a culture in which we celebrate success

Colleague network groups committed to inclusion and diversity within our Bank.


This role won’t be around for long, so we would advise to get your application to us as soon as possible by applying today. Unfortunately, we can only consider candidates with the right to work in the UK at this time. 


Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. If you have a disability as defined by the 2010 equality act please let us know on your application.


As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.

Please note we may withdraw this vacancy once sufficient applications have been received.