Performance & Forecasting Analyst

Location Manchester
Discipline: Retail Banking
Job type: Permanent
Job ref: 026062
Published: about 2 months ago

Performance & Forecasting Analyst

Salary up to £44,200

Remote working with Manchester based HQ


Want to change the world? A career that makes a difference


We’re not a bank that follows the crowd. Instead, we like to stand out for all the right reasons. Our bank is built on co-operative values that stand strong today. A lot has happened in 150 years, we don’t just help people with their money, but help people fight for justice and the causes they care about. Our unique customer-led Ethical Policy, has made us a natural leader in environmental and social issues today, and we’re market leaders in ESG as rated by leading ESG ratings agency Sustainalytics*.


There has never been a more pressing time for our Bank to focus our efforts on causes that matter to our customers and colleagues. Why not see where you can make a change, and join the UK’s original ethical bank to continue our ambitions to lead the industry on environmental and social issues in 2024 and beyond.


This role is predominantly home working with an expectation to attend our Manchester city centre HQ once per month.

The role:


To support delivery of the annual strategic plan and regular forecasts. The Forecasting & Performance Analyst will work closely with the Product teams providing high quality performance analytics to track ongoing product performance and to support effective decision making and understand the ‘why’ behind the numbers. You will support the Head of Performance working across different product areas.


Key accountabilities:



*       Produce robust, insightful analytics to ensure business performance and customer behaviour are understood. Ensure data is structured and integrated to provide a single “version of the truth” regarding customers and their relationship with The Co-operative Bank.

*       Develop and manage effective relationships with key internal stakeholders including the Product Teams and Finance.

*       Support the development of KPIs, systems and processes to measure customer experience. Use data to identify and support the definition of opportunities and changes to the customer experience.

*       Build, refine and communicate balance growth plans that build on the Banks brand positioning through its Values and Ethics.


*       Ensure objectives are stretching and aligned to the Bank’s strategy and values, maintain effective PDPs and regular 121s.

*       Support a high performance culture through continuous personal growth.

Financial / Commercials

*       Build, develop and challenge annual strategic plans and quarterly forecasting.

*       Interpret data to understand root causes e.g. of performance issues; and/or to understand implications of changes (e.g. pricing or policy changes). Recommend actions.

*       Model scenarios e.g. pricing, promotions, business cases

Risk and process

*       Ensure compliance with risk appetite and ensure appropriate governance is followed for all decision-making.

*       Support governance and ensure all processes fully documented and any associated risks mitigated where possible. 


Knowledge, skills and experience required:


  • Makes decisions in relation to support provided and services carried out within company guidelines and broader procedures with substantial freedom in deciding on the best approach to deliver required outcomes.
  • Prioritise own workload within context of agreed operating plan.

*       Experience of the UK Financial Services marketplace, with experience of Banking products / categories (product strategies, pricing, analytics, competitor activity, market developments and trends) is preferable.

*       Understanding of critical category value drivers and commercial outcomes.

*       Experience of planning, forecasting and financial interpretation. 

*       Strong communication skills.

*       Strong excel and data interpretation skills.


What you can expect from us:


*       Flexible and home working options

*       27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days

  • Competitive pension with up to 10% employer contribution
  • Income protection / life assurance

*       Commitment from employers on continued learning & development

*       Wellbeing support ‘Help@Hand’ offers mental health support, physiotherapy, GP’s for both you and your family.

  • 2 paid days for volunteering per year
  • ‘MyReward’ corporate discount for over 800 retailers and Cycle to Work Scheme.  
  • Family friendly policies and supportive working environment
  • Colleague network groups committed to inclusion and diversity within our Bank.


We can only consider candidates with the right to work in the UK at this time.


Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected.


If your application is selected for recruitment, we will ask if you require any reasonable adjustments in order to proceed to an interview with us. If you require more information or this document in a different format, please contact  


As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.


*Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 8.5 as of 9 October 2023.