Junior IT Service Designer
Up to £43,500
Hybrid / Manchester
Want to change the world? Choose a career that makes a difference
At The Co-operative Bank we’re proud to be different. We’re proud of our values and ethics, and our unique, customer-led Ethical Policy that shapes everything we do.
Born out of the co-operative movement over 150 years ago, you could say that doing the right thing has always been our thing. We don’t just help people with their money, but help people fight for justice and the causes they care about.
We put people at the heart of every decision we make and there’s never been a more important time for our Bank to stand up for the causes that matter most to our customers, colleagues and partner organisations.
Join us and help us continue to make progress in environmental and societal change, all with the UK’s original ethical bank.
We promote a hybrid working environment, which means you will work at our office in Manchester roughly once a week and then remotely from home. To enable you to work from home, you will need have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life.
The role:
As a Junior IT Service Designer, you’ll be required to support the Service Design function with planning and decisions on the Design framework of all Services across the group – Bank + Society, aligning with ITIL practices.
This is an exciting opportunity to get involved in:
- Collaborate with cross functional teams to assimilate design inputs into the deliverables of the function.
- Involve in key design decisions that will constantly improve the journey of the service in the Lifecycle.
- Contribute to meet changing business needs alongside targeted user experiences.
- Be excited to grow the function at every available opportunity, within the realms of ITSM.
Key Accountabilities:
- Assist with the design and mapping of Business Services to IT Services, Applications and the underlying Infrastructure.
- Contribute to creation, deletion and updating the Service Catalogues.
- Help defining the Target Operating Models with SLAs/OLAs & the adjoining documentation.
- Coordinate to organize Workshops that galvanizes Business and IT, to understand the expectations for consistency with excellent customer experience.
Knowledge, Skills and Experience Required:
- Interest in ITIL and IT Service Management (ISM) with a passion for improving end-to-end service journeys and understanding and process mapping between IT and business services.
- Strong analytical, communication and collaboration skills, with experience in engaging multiple stakeholders and resolving operational issues.
- Ability to translate complex technical concepts into business language and articulate design decisions to both technical and non-technical audiences.
- Experience with Agile methodologies, supporting ‘health-checks’, identifying issues, and driving appropriate corrective actions.
- Skilled in stakeholder management; building relationships, aligning expectations and ensuring accurate and effective service design and delivery.
- Exposure to digital transformation, service management and business requirements including use of tools such as Visio (desirable).
What You Can Expect From Us:
- Flexible and home working options
- 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days
- Competitive pension with up to 10% employer contribution
- Income protection / life assurance
- Commitment from employers on continued learning & development
- Wellbeing support ‘Help@Hand’ offers mental health support, physiotherapy, GP’s for both you and your family.
- 2 paid days for volunteering per year
- ‘MyReward’ corporate discount for over 800 retailers and Cycle to Work Scheme.
- Family friendly policies and supportive working environment
- Colleague network groups committed to inclusion and diversity within our Bank.
We can only consider candidates with the right to work in the UK at this time.
Our Bank is passionate and committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential.
At the beginning of the year, The Co-operative Bank officially became part of the Coventry Building Society Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues.
If you require more information or this document in a different format, please contact careers@co-operativebank.co.uk
As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.
*Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 11.2 as of 14 January 2025.