Digital Journey Executive

Location Manchester
Discipline: Internal
Job type: Secondment
Contact name: James Haigh

Contact email: james.haigh@co-operativebank.co.uk
Job ref: 005182
Published: 18 days ago

*12 months Secondment*

Digital Journey Executive 

Location – Home Based/Manchester

Full time - 35 hours

Grade – Band CR1

 

PURPOSE: 

 

Improve the user experience across the public websites, mobile app and online banking through identifying customer pain points and delivering improvement plans

 

KEY ACCOUNTABILITIES: 

  • Execution of the digital content requests and the prioritisation of work from the wider business ensuring change is optimised wherever possible.
  • Maintain and improve the user experience across multiple digital journeys. You will help to develop the customer journey across a variety of products and services.
  • Work with internal stakeholders and third party suppliers in order to optimise the digital service journeys across the site.
  • Utilise the analytics and voice of customer and colleague data available to improve our digital customer experience offering.
  • CMS use – create and maintain digital resources.
  • Work closely with development team to ensure projects are delivered to best standards.
  • Adhere to departmental processes, committing to deadlines and working intelligently, prioritising workload effectively.
  • Communicate and collaborate with all disciplines, i.e. copywriters, developers, project managers, information architects and other business stakeholders.
  • Work with other web specialists including web developers and graphic designers.
  • Liaise with outside agencies.
  • Adhere to departmental processes and controls to mitigate risks when publishing digital content across our digital assets.
  • Work alongside digital specialists including web developers, UX designers, digital content writers, digital testers, digital optimisation specialists, digital marketing specialists to ensure we are creating quality end-to-end journeys for our customers.

 

TECHNICAL CAPABILITIES: 

  • Experience using a CMS.
  • Knowledge of Excel, Photoshop and SEO.
  • Understanding of/interest in new technologies
  • A good understanding of HTML, Javascript and CSS.

 

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED: 

  • Excellent written and verbal communication skills.
  • Strong spelling, grammar and attention to detail.
  • A keenness to learn and develop.
  • A demonstrable understanding of online design.