Branch Manager
Bristol
CR2
The role:
As a Branch Manager, you will lead, coach and develop a team to provide consistently outstanding customer experience, commercial and colleague results, whilst maintaining all quality, risk and regulatory requirements and delivering across the Network Scorecard.
Key Accountabilities:
- Overseeing the day to day operations of the branch
- Inspiring, leading and coaching branch colleagues to deliver excellent results.
- Meeting with customers and resolving their problems or complaints as and when necessary
- Managing resource and hiring new employees
- Creating a strong team culture demonstrating the skills, values and behaviours needed to inspire customers to buy from us, stay with us and recommend us to others
- Creating value for customers and the business by managing branch activity against the Network Scorecard, taking appropriate action to address performance gaps where necessary
- Managing, organising, controlling and monitoring the activities of the branch team to optimise resources and deal effectively with conflicting operational, customer and regulatory needs
- Developing strategies and operational logistics for the success of the bank.
- Building and developing local community and business links both geographically, with the wider community and Group in order to promote the business and meet their needs
- Maintaining an up-to-date knowledge of our strategy and local high street competitors including competitor strategies
Knowledge, Skills and Experience Required:
- Thorough knowledge of banking products, rules and processes
- Proven experience of building, managing and motivating a team
- The ability to support your own and others development through effective coaching, feedback and buddying
- The ability to deal with change initiatives and lead change in the local market, including supporting others through change building resilience and change capability
- Ambition and the desire to succeed
- Excellent verbal communication and interpersonal skills
- The ability to prioritize, multi-tasking and focus on detail
What You Can Expect From Us:
- 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days
- Competitive pension with up to 10% employer contribution
- Income protection / life assurance
- Commitment from employers on continued learning & development
- Wellbeing support ‘Help@Hand’ offers mental health support, physiotherapy, GP’s for both you and your family.
- 2 paid days for volunteering per year
- ‘MyReward’ corporate discount for over 800 retailers and Cycle to Work Scheme.
- Family friendly policies and supportive working environment
- Colleague network groups committed to inclusion and diversity within our Bank.
We can only consider candidates with the right to work in the UK at this time.
Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected.
If your application is selected for recruitment, we will ask if you require any reasonable adjustments in order to proceed to an interview with us. If you require more information or this document in a different format, please contact careers@co-operativebank.co.uk