Telephone Business Development Manager (South Central Region)

Location Bournemouth
Discipline: Internal
Job type: Permanent
Job ref: 012763
Published: 12 days ago

Telephone Business Development Manager (Mortgages)


Covering South Central Region

From home or Balloon Street

Monday – Friday

35 hours


The Co-operative Bank are celebrating 150 years of ethical banking, we’re proud to be different. And we’re even prouder that it’s our people with purpose, who make us different. We help colleagues connect and support each other, our customers and our communities. We reward them with more than just a competitive salary, offering an attractive range of benefits that support work life balance, wellbeing and career development.


About the role


As a Telephone Business Development Manager you will be supporting the regional Business Development Manager from home or head off (Mancehster) covering our South Central business areas remotely via telephone. The purpose of this role will be to support, grow, and assist in the development of your areas mortgage business (i.e. managing inbound new business enquiries whilst deepening broker relationships with outbound calls and virtual meetings. 


To be successful in this role you will have a good working knowledge of mortgage industry and relationship management. This is a fantastic opportunity to be part of The Co-operative Bank’s future profitability and growth with the opportunity for career progression and development where desired.


Why work for us?


*       Be a key part of our journey to become the UK’s best digital bank

*       Direct exposure to our key senior stakeholders 

*       Colleague bonus scheme

*       Up to 10% employer contributory pension

*       Flexibility, including work from home  

*       Contemporary offices based in the heart of Manchester

*       27 days holiday, excluding Bank holidays, increasing to 30 days

*       Colleague benefits including discount scheme, life assurance, paid volunteering days, recognition scheme

*       Family friendly policies and supportive working environment

*       Colleague network groups committed to inclusion and diversity


Key requirements

Has an understanding of the mortgage market.

Demonstrates excellent relationship skills and can hold conversations with brokers to drive incremental business to enhance existing relationships with brokers in the allocated region

Provides factual information in a clear and concise manner in a style appropriate to the audience.

Demonstrates a willingness to develop their skills with regards to relationship management and driving improvements in service requirements.

Works well within a team environment supporting the Business Development Manager in the region

A team player that shares best practice with colleagues helping drive overall performance.

Provides accurate information leading to improved quality of intermediary mortgage submissions from assigned customers

Ensures the achievement of personal services standards

Ensure that all agreed processes and procedures are adhered to at all times.

Demonstrates an excellent understanding of regulation and the requirements of both the intermediary and the bank


Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected.


If you require more information or this document in a different format, please contact our careers team.


Please note we may withdraw this vacancy prior to the closing date once sufficient applications have been reached.


As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.