Switching and Set Up Advisor - SME Customer Operations
Location: Manchester - Hybrid working
Grade: DR1
Contract: 35 hours – Permanent
Working hours: Monday - Friday 8am to 4pm
A career that makes a difference
We are the bank for people with purpose. From supporting local communities to tackling climate change, all our colleagues and customers have a say in who we are and how we do business. Ethical then, ethical now, ethical always.
Role purpose:
This is a fantastic opportunity to continue your career within the Bank. In this role you will undertake a number of processing tasks including but not limited to: Account Closures, Account Switching, completing Online banking service requests, completion of customer and internal requests
If you have experience dealing with our current customer base as well as back office and business knowledge we want to hear from you.
Key accountabilities:
* Carry out team responsibilities and tasks aligned with scorecard objectives, performance standards and agreed service levels
* Demonstrate a proactive approach to learning and continuous development
* Maintain a strong customer focus, prioritising high-quality outcomes and customer satisfaction
* Collaborate effectively with colleagues to support team goals and shared success
* Take ownership of workload, managing and prioritising tasks to meet deadlines and deliver results
Knowledge, skills and experience required:
* Strong commitment to delivering excellent customer service with resilience and focus
* Effective problem-solving and analytical abilities
* Clear written communication skills
* Familiarity with EG systems and mainframe (desirable)
* Previous experience in a back office or business support role
* Proven track record of working towards and achieving performance targets
* Ability to manage multiple tasks and adapt effectively in a fast paced environment.
We look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. If you have a disability as defined by the 2010 equality act please let us know on your application.
As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.
Should you require any reasonable adjustments throughout the recruitment process, please contact our Careers Team.
Please note we may withdraw this vacancy once sufficient applications have been reached.