Senior Pricing Lead

Location Manchester
Discipline: Internal
Job type: Permanent
Contact name: Ghislane

Contact email:
Job ref: 026922
Published: about 1 month ago

Senior Pricing Lead  



35hrs per week


The Co-operative Bank has been rooted in distinctive co-operative values and ethics, underpinning how we run our business and providing customers with a real ethical banking alternative. With a desire to challenge the status quo, and with community in our DNA, we remain committed to our co-operative heritage and values in all that we do. Our unique customer-led Ethical Policy, has made us a natural leader in environmental and social issues today, resulting in the bank being rated as the UK’s best Environmental, Social and Governance (ESG) rated high street bank by leading ESG ratings agency Sustainalytics.


There has never been a more pressing time for our bank to focus our efforts on causes that matter to our customers and colleagues. So why not join the UK’s original ethical bank in our values and ethics as we continue our ambitions to lead the industry on environmental and social issues in 2023 and beyond.

The role:


To produce pricing recommendations and supporting analysis for all Retail banking products. Support Retail Product Managers in their delivery of commercial objectives, optimising pricing to acquire new customers and build relationships with existing customers.  Support Product Managers and Performance and Forecasting teams in the development of the annual strategic plan.


Key Accountabilities:


*       Define and own the e2e customer experience including customer attraction, application, service, usage, customer need changes, key customer help requests, customer interventions, retention strategies and closures.

*       Deliver analysis that supports pricing and rate changes in the business.

*Provide analytics to support risk appetite tracking, forecasting, plan performance management and funding requirements

*Support a customer-centric culture which inspires and motivates colleagues across Retail Products.

*Produce and continuously develop all Retail Product, Competitor and Customer analytical /MI requirements.

*       Support the development and delivery of pricing elasticity and propensity models that result in the delivery of optimal pricing recommendations for the Deposits, Secured and Unsecured lending portfolio.

*       Support the ongoing maintenance and development of Retail Product Pricing Models working collaboratively with Product areas, Treasury, Risk and Finance.

*       Working with Risk and Compliance, ensure compliance with risk appetite and ensure appropriate governance is followed for all decision-making.

*       Embed governance and build control frameworks for all EUCs and models, with all processes fully documented and any associated risks mitigated where possible.

*       Maintaining knowledge of and adherence to relevant regulatory guidelines.


Knowledge, Skills and Experience Required:


*       Good knowledge of the UK Financial Services market place, Banking products and categories (product strategies, pricing, analytics, competitor activity, market developments and trends).

*       Finance qualification is preferable, but not essential.

*       Understanding of critical category value drivers and commercial outcomes.

*       Track record in planning, forecasting and financial interpretation skills.

*       Proven track record in stakeholder management.

*       Strong communications / Influencing skills evidenced through a number of techniques.

*       Technical expertise in analytical tools and techniques.


What You Can Expect From Us:


*       Flexible and remote working

*       27 days holiday, plus opportunity to buy 5 extra days

  • Competitive pension / income protection / life assurance

*       Positive, friendly work culture that promotes work life balance

*       Commitment from employers on continued learning & development

*       Wellbeing support ‘Help@Hand’ offers mental health support, physiotherapy, GP’s for both you and your family.

  • 2 paid days for volunteering per year
  • ‘MyReward’ corporate discount for over 800 retailers and Cycle to Work Scheme.
  • Family friendly policies and supportive working environment
  • Recognition scheme and a culture in which we celebrate success
  • Colleague network groups committed to inclusion and diversity within our Bank.


Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected.


If you require more information or this document in a different format, please contact


As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.