Resource Advisor

Location Manchester
Discipline: Internal
Job type: Permanent
Contact name: Gill Jones

Contact email: careers@co-operativebank.co.uk
Job ref: 005102
Published: 20 days ago

Resourcing Advisor 

Location – Home Based/Manchester 

Full time - 35 hours 

Grade – Band CR2 

 

We are the bank for people with purpose.  The only bank born from the co-operative movement 145 years ago.  We believe in the power of 'we' and putting values and ethics first.  We are looking for talented individuals who want to make their next career move in a bank that celebrates co-operative spirit.  We put the customer at the heart of everything we do and wholly embrace advocates who truly connect and endorse our brand. And did we mention we are award winning?  Year on year award winners for our products, our customer service and our commitment to communities.  What's not to love!

 

We are currently looking to recruit a Resourcing Advisor to provide a specialist service, input and advice, that brings together information regarding customer demand and resource supply and utilize this to maximise performance.  This will include the production of:

 

  • Accurate demand plans (volume, workload) and FTE forecasts at an appropriate level of granularity
  • Resource plans, working pattern scenarios/shifts, and recruitment profiles that ensure an efficient and cost effective delivery of customer service standards and regulatory SLA achievement
  • Shrinkage framework/allowances used for the management on non-customer facing activity including holiday booking and away from desk activities like training and development

 

Key accountabilities: 

  • To develop and maintain demand and supply plans to provide an accurate view of workload and resource requirements
  • To support the impact assessment of any movement against the strategic plan, tactical changes to product plans, or any activities that impact customer experience
  • Identify business contact drivers (sale plans, change, marketing activity) and customer contact behaviour trends (historical analysis) to drive continual improvements in forecasting accuracy at a monthly, weekly, daily, and intraday level
  • Delivering detailed workload projections, resource gap analysis and appropriate recruitment/resource plans to ensure the delivery of business plans and critical service measures/regulatory SLAs
  • Setting of holiday and shrinkage allowances
  • Ensure the delivery of working patterns/annualised hours that match customer contact behaviours while balancing the cost objectives of the organisation and the needs of our colleagues
  • Review internal advocacy towards working patterns and continually identify opportunities to improve colleague experience/flexible working arrangements. Supplement this through proactive research into external best practise
  • Ensure that shift arrangements adhere to the Working Time Directive and our internal agreements (notice periods, safeguards)
  • Build and maintain strong, engaging relationships with department level internal stakeholders
  • Providing expert advice supporting CSL and Head Of level decision making regarding short term workload and resource issues

 

Key requirements: 

  • Advanced industry knowledge/expertise of end to end resource planning methodologies
  • Strategic thinker with a proven ability to shape the current and future state
  • High level of commercial acumen and ability to prioritise multiple complex disciplines
  • Highly numerate and articulate
  • Knowledge and understanding of the relevant UK regulatory environment and conduct risk requirements

 

What you can expect from us: 

  • 27 days holiday at start, rising to 30 days
  • Competitive pension / income protection / life assurance
  • 2 paid days for volunteering per year
  • Positive working environment in contemporary offices
  • Strong career path within Financial Services
  • Family friendly policies and supportive working environment
  • Recognition scheme and a culture in which we celebrate success
  • Colleague network groups committed to inclusion and diversity within our Bank.

 

Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected.

 

If you require more information or this document in a different format, please contact our careers team.