Product Development Manager (Banking)
Hybrid/Manchester or London
Band C3
Permanent Position
Want to change the world? A career that makes a difference
We’re not a bank that follows the crowd. Instead, we like to stand out for all the right reasons. Our bank is built on co-operative values that stand strong today. A lot has happened in 150 years, we don’t just help people with their money, but help people fight for justice and the causes they care about. Our unique customer-led Ethical Policy, has made us a natural leader in environmental and social issues today, and we’re market leaders in ESG as rated by leading ESG ratings agency Sustainalytics*.
There has never been a more pressing time for our Bank to focus our efforts on causes that matter to our customers and colleagues. Why not see where you can make a change, and join the UK’s original ethical bank to continue our ambitions to lead the industry on environmental and social issues in 2024 and beyond.
This position is hybrid based, with the requirement to attend our Manchester or London site once a week.
The role:
2024 is an exciting time to join our Product Team, due to continued growth we have an opportunity for a Proposition Product Development Manager to be part of the ongoing growth. Responsible for supporting the development of an ongoing pipeline of commercially and ethically successful sustainable propositions and partnerships for clients and customer.
Key Accountabilities:
- Drive the development of content, research and design of propositions, whilst working collaboratively with the wider Product team and across the Bank to ensure propositions are aligned with Bank strategy
- Identify and develop propositions that support the Bank's commercial objectives that reflect external drivers from pilot to market launch
- Manage and deliver against the proposition strategy and product roadmap.
- Support delivery against the priority of customer segments, building on the Bank’s brand positioning through its Values and Ethics to define customer needs and outcomes.
- Identify the end-to-end customer journey including customer acquisition and retention strategies to support the full lifecycle of new proposition development
- Ensure that distribution strategy for propositions deliver good broker and/or customer outcomes as part of the product design
Knowledge, Skills and Experience Required:
- Good knowledge and understanding of the Retail banking and/or SME sector, commercial drivers and market dynamics
- Track record in product management or proposition development or management role
- Track record in forecasting and financial interpretation skills
- Proven stakeholder management skills and ability to influence, support and challenge across teams on the approach to a proposition design and overcome conflicting views
- Ability to make recommendations in relation to the support provided and services carried out within company guidelines and broader procedures, with freedom in deciding on the best approach to deliver required outcomes
- Strong communication and creative problem-solving skills to identify opportunities within product design, customer experience and commercial outcomes within product line
- Makes decisions where representing the Product team in committees
- Ability to structure and complete complex analysis and evidence to inform decision-making
Desirable but not essential
- Knowledge of environmental and social issues that impact a Retail Bank and its customers.
- Understanding of climate-change risk, regulation surrounding this and how it impacts a Retail Bank.
- Management of external strategic partnerships.
What You Can Expect From Us:
- Flexible and hybrid working
- 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days
- Competitive pension with up to 10% employer contribution
- Income protection / life assurance
- Commitment from employers on continued learning & development
- Wellbeing support ‘Help@Hand’ offers mental health support, physiotherapy, GP’s for both you and your family
- 2 paid days for volunteering per year
- ‘MyReward’ corporate discount for over 800 retailers and Cycle to Work Scheme.
- Family friendly policies and supportive working environment
- Colleague network groups committed to inclusion and diversity within our Bank.
We can only consider candidates with the right to work in the UK at this time.
If your application is selected for recruitment, we will ask if you require any reasonable adjustments in order to proceed to an interview with us.
*Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 8.5 as of 9 October 2023.