Payment Operations Administrator
DR2
Remote / Manchester / Skelmersdale
The role
As a Payment Operations Administrator, you’ll be supporting a wide range of customer enquiries and payment requests in a high risk environment. You will need specialist knowledge to satisfy the customer, support the achievement of business goals and work in line with all procedures and standards. If you have in-depth knowledge of payment processes, procedures and payment schemes; relating to BACS, Faster Payments, Cheque and Credit clearing and CHAPS then we’d love to hear from you!
Role summary
Key Accountabilities:
Maintain knowledge of regulatory, scheme and legal requirements relevant to the role. Support and promote compliance with those requirements within the role and the business
Processing of high value payments to support customer demand along with scheme daily settlement to deliver adherence to our regulatory obligations
Support bank wide project through change activity, to deliver the best customer outcome
Requirement to develop specialist skills across a range of complex process – from on boarding BACS customer facilities to liaising with overseas financial services to resolving customer enquiries
Support the ongoing simplification change within the bank and across all payment platforms by supporting testing for external systems as required, providing feedback on change and working to roll this out to colleagues/customers as or if required
Understanding of the risks and impacts relating to payment schemes and processes to understand what the impact is to our customers and the business
Build relationships with other banks within the UK and across the world to resolve problems as and when required
Work with 3rd parties to ensure settlement of the bank’s accounts are processed within SL
Ability to develop skills across a number of specialised areas on complex processes which includes but isn’t limited to Chaps, , Bacs and Faster Payments
Be able to work in a high pressure environment dealing with high volumes and values of transactions and delivering against tight regulatory SLA’s
Knowledge, Skills and Experience Required:
- In depth knowledge of payment processes, procedures and payment schemes; relating to BACS, Faster Payments, Cheque and Credit clearing and CHAPS
- Expert knowledge of the regulatory requirements and rules that govern the function to ensure compliance is maintained
- Strong knowledge of the UK Payments sector, competitor activity, market developments, regulatory regime and emerging market trends.
- Well-developed networking, communication and influencing skills to manage relationships and understand key issues.
- Ability to work within a challenging environment whilst maintaining a high quality standard of work
- Sound knowledge of Banking regulation and legislation
- Strong verbal and written communication skills
- Highly developed telephony skills and ability to deal with difficult conversations.
- Good problem solving skills and analytical mind
- Strong Investigative skills
- A team player with ability to work alone and or as part of a team
What You Can Expect From Us:
- Flexible and home working options
- 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days
- Competitive pension with up to 10% employer contribution
- Income protection / life assurance
- Commitment from employers on continued learning & development
- Wellbeing support ‘Help@Hand’ offers mental health support, physiotherapy, GP’s for both you and your family.
- 2 paid days for volunteering per year
- ‘MyReward’ corporate discount for over 800 retailers and Cycle to Work Scheme.
- Family friendly policies and supportive working environment
- Colleague network groups committed to inclusion and diversity within our Bank.
We can only consider candidates with the right to work in the UK at this time.
Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected.
If your application is selected for recruitment, we will ask if you require any reasonable adjustments in order to proceed to an interview with us. If you require more information or this document in a different format, please contact careers@co-operativebank.co.uk
As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.
*Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 8.5 as of 9 October 2023.