Implementation Manager
Band B
Up to £72,800
Remote/ Manchester office
12 month FTC
Want to change the world? Choose a career that makes a difference
At The Co-operative Bank we’re proud to be different. We’re proud of our values and ethics, and our unique, customer-led Ethical Policy that shapes everything we do.
Born out of the co-operative movement over 150 years ago, you could say that doing the right thing has always been our thing. We don’t just help people with their money, but help people fight for justice and the causes they care about.
We put people at the heart of every decision we make and there’s never been a more important time for our Bank to stand up for the causes that matter most to our customers, colleagues and partner organisations.
Join us and help us continue to make progress in environmental and societal change, all with the UK’s original ethical bank.
We promote a hybrid working environment, which means you will work at our office in Manchester occasionally and then remotely from home. To enable you to work from home, you will need have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life.
The role:
We’re looking for an experienced Implementation Manager to drive the successful delivery of programme releases from planning through to warranty exit.
In this role you will:
* Lead detailed implementation planning, including runbooks and communication plans
* Coordinate resources across internal team and third parties
* Ensure governance compliance (SMAX, CDR, CAB) and secure all required approvals
* Oversee go-live activities, live proving and warranty support including incident resolution
* Embed lessons learned to continually improve future releases
You’ll be a hands-on leader with strong organisational skills, able to manage complex change, communicate effectively with stakeholders and keep teams focused during high-pressure delivery windows. Flexibility for out of hours work is required to suit the needs of the project.
This is a great opportunity for someone who thrives on delivery excellence, cross-team collaboration and making change happen smoothly.
Knowledge, Skills and Experience Required:
- Significant experience of planning and leading major implementations, with proven ability to manage multiple implementations in parallel
- Excellent stakeholder engagement – quickly and effectively able to establish key relationships with the ability to bridge between service, technical and business stakeholders
- Excellent communication skills – written and verbal
- Real-time problem solving – critical thinker with the ability to have clarity of thought in pressured situations
- Able to integrate quickly and effectively within an established programme team
- Demonstrates flexibility and adaptability
What You Can Expect From Us:
- Flexible and home working options
- 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days
- Competitive pension with up to 10% employer contribution
- Income protection / life assurance
- Commitment from employers on continued learning & development
- Wellbeing support ‘Help@Hand’ offers mental health support, physiotherapy, GP’s for both you and your family.
- 2 paid days for volunteering per year
- ‘MyReward’ corporate discount for over 800 retailers and Cycle to Work Scheme.
- Family friendly policies and supportive working environment
- Colleague network groups committed to inclusion and diversity within our Bank.
We can only consider candidates with the right to work in the UK at this time.
Our Bank is passionate and committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential.
At the beginning of the year, The Co-operative Bank officially became part of the Coventry Building Society Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues.
If you require more information or this document in a different format, please contact careers@co-operativebank.co.uk
As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.
*Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 11.2 as of 14 January 2025.