Remote Customer Service Advisor

Location Manchester
Discipline: Internal, Retail Banking
Job type: Permanent
Salary: £18,000 - £19,500
Contact name: Gillian Jones

Contact email: careers@co-operativebank.co.uk
Job ref: 005262
Published: 16 days ago

Remote Customer Service AdvisorFinancial Crime Prevention

Home based

Permanent contract

Full and part-time positions available

£18,000 to £19,500 , overtime paid at enhanced rates

You will also receive enhanced pay for weekend hours on top of your basic salary, (circa £1,260 per year for full time workers and if on a flexible working contract)

  • All IT equipment provided
  • Ongoing training and support
  • Full remote IT support
  • 6 weeks full training and onboarding

Training and support:

To help you start your exciting new career, we have an established Training and Academy Team who will support you throughout your learning journey. You will join our 6 week full-time induction, which will be delivered at one of our Contact Centres in either Manchester, Leek or Skelmersdale depending on your location.  Please only apply if you live within a 30 mile radius or within a 1 hour commuting distance of Skelmersdale. Following this you will then be fully home based, supported by our helpful support team to help you adjust to working from home before joining your remote operational team.

 

What you will be doing:

  • Here at The Co-operative Bank we are a little bit different. We are the bank for people with purpose. Our values and ethics are at the heart of our business and underpin everything we do. This is why so many people want to come and work for us.
  • If you can bring customer service experience at any level, we are offering a brilliant opportunity to join our award winning team and work from the comfort of your own home.
  • You will identify customers’ banking needs to tailor solutions, whilst guaranteeing the right outcome for the customer and the bank. We need talented problem solvers who think outside the box and challenge the status quo to help shape our Contact Centres of the future.
  • Safeguarding will play an important part of your role, you will do this by educating customers on safer ways of banking, profiling callers, to ensure you are talking to the right person and protecting our customers from scam and fraud attacks to help keep their money safe.
  • You will interact with customers to deal with day to day banking needs.
  • As you progress you will learn more skills that will develop your knowledge and capabilities including identifying, preventing and stopping financial crime.

What you can expect from us:

  • A competitive salary based on experience.
  • 27 days holiday at start, rising to 30 days. Additional 7 days bank holiday which can be worked giving you more flexibility to use your bank holidays when you want to spend with friends and family.
  • Competitive pension with bank contribution up to 10% based on your contribution for example you pay 4% we pay 8% / income protection / life assurance.
  • Equipment provided i.e. computer, phone, hardware/software.
  • 2 paid days for volunteering per year to support local charities and communities.
  • Over 800 employee retail discounts.

To find out more about what we can offer you and why our colleagues rate us so highly, please visit The Co-operative Bank's careers site and take a look at our Colleague Value Proposition.

 

Hours:

You will work a flexible working pattern of 35 hours between 8am-8pm Monday-Friday and 9am-5pm every other weekend.

 

Our current Covid operational hours are Monday-Friday 8am-6pm and 9pm-5pm every other weekend.

 

Candidates who have fixed commitments and who are seeking part-time employment are also welcome to apply, please advise us of your preferred working hours on your application.

 

Knowledge, skills and experience required:

We are interested in the skills you have rather than where you have worked or for how long.

  • Excellent communication skills
  • Ability to multitask and prioritise
  • Passion, energy and enthusiasm
  • Excellent listening and problem solving skills
  • The ability and desire to work in a fast paced environment
  • A hardworking and committed attitude
  • Resilience and determination
  • Computer literate, with the ability to navigate around different systems

Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential.

 

We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected.

 

If you require any reasonable adjustments throughout the process please contact the careers team.