Head of Technology Partnerships

Location Manchester
Discipline: Retail Banking
Job type: Permanent
Contact name: Zoe Taylor

Contact email: careers@co-operativebank.co.uk
Job ref: 026743
Published: about 1 month ago

Head of Technology Partnerships

Location: Home / Occasional travel to Manchester office/Partner sites when required

Permanent / Full-Time


The Co-operative Bank is looking for a skilled Head of Technology Partnerships to lead a high-functioning team responsible for creating and driving value across our third-party relationships. This full-time role is based in Manchester offers an attractive salary and benefits package for your expertise.


As the Head of Technology Partnerships, you will develop, own, and promote the partner strategy and roadmap of services across the IT estate. You'll be working closely with wider stakeholders to ensure the relationships, contracts, and services meet the current and future needs of the Bank. Being part of The Co-operative Bank means more than work; there's a huge range of fun and exciting things that you can get involved in.


To give you an idea of how this Head of Technology Partnerships role would look and feel, here are some areas you can expect to work in:


  • Effectively manage and govern all key relationships, directly and indirectly through the team, driving value and acting as commercial and performance escalation point
  • Embed an understanding of Regulatory requirements inc Consumer Duty, ensuring all contracts meet our compliance needs and that due regard is paid to the interests of customers and customers are treated fairly
  • Ensure partner performance is reflected in governance and that service improvement plans are in place to improve availability, resilience, and customer experience
  • Promote proactive engagement with partners to identify ways to enhance Bank services for customers and colleagues
  • Identify and drive opportunities to reduce cost and/increase value from the 3rd party relationships across IT


We are seeking a Head of Technology Partnerships candidate with an understanding of key IT services with experience in delivering and managing 3rd party services across a complex IT environment. Additional qualifications include:


  • Excellent understanding of Banking rules and regulations, in particular in relation to third-party management and outsourcing arrangements
  • Proven leadership and people management skills and an ability to build, recruit, and develop high-performing teams whilst driving culture change across a team
  • Experience dealing with large-scale partnership deals in an outsourced environment, ideally in a Financial services environment
  • Knowledge and awareness of how technology can drive innovation, cost reduction, and process industrialisation
  • Excellent knowledge of Supplier management governance frameworks


In return for your dedication, collaboration, and commitment, you'll receive a compelling salary and benefits package, joining a welcoming and inclusive culture. Some of The Co-operative Bank's outstanding benefits include:


  • An annual bonus scheme
  • Flexible working, including remote working
  • A car allowance & private medical (Senior Manager roles only)
  • Health & wellbeing support
  • Family-friendly policies and a supportive working environment
  • Our diverse and competitive benefits offering is underpinned by our ethics and values-driven culture to ensure we attract, develop, recognise, reward, and retain talent whilst achieving efficiency and sustainability.


Please don't hesitate to get in touch with our team at The Co-operative Bank today to apply and register your interest for this full-time Head of Technology Partnerships position in Manchester. We're looking forward to meeting you.


The Co-operative Bank has been rooted in distinctive co-operative values and ethics, underpinning how we run our business and providing customers with a real ethical alternative for 150 years. 2022 marks our 150th anniversary of ethical banking. We remain committed to our co-operative heritage and values in all that we do. We have pioneered the banking industry on ethical issues for 150 years, but we know there is more to do. There has never been a more pressing time for our bank to focus our efforts on causes that matter to our customers and colleagues. So why not join the UK’s original ethical bank as we continue our ambitions to lead the industry on environmental and social issues in 2022 and beyond?