Head of People Services
B
Home / Manchester
Hiring Manager: Catherine Douglas
The role:
As Head of People Services you be leading the creation of data-driven, customer centric People Services team acting as the first point of contact for colleagues across the Bank ensuring effective and timely administration of the Bank’s payroll process, pre-employment screening, HR Support, People data, MI and insight activity. You’ll be responsible for ensuring a first class customer service approach is taken, driving continuous improvement of all transactional activity within the people function reducing friction and maximising self-service opportunities.
Key Accountabilities:
- Deliver monthly payroll cycle ensuring end to end activities are completed on time
- Defines, implements and embeds clear Service Level Agreements within the People Function and tracks and monitors adherence to these
- Say abreast of industry trends, emerging technologies and best practice in People services to drive continuous improvement and innovation within the People function
- Review the employee lifecycle and touchpoints in the People Function to streamline and improve processes for colleagues
- Establish key performance indicators, metrics and data insights to enable leaders to develop strategies to optimise their team / functional people potential.
- Delivers pre-employment screening services for the Bank to ensure adherence to regulatory and risk standards
- Co-creates and collaborates with People Centres of Excellence to deliver seamless customer service to colleagues
- Champions the customer (colleagues) in all People Services activities, ensuing the customer is at the heart of all services provided
- Drives the digitisation of People activities across the Bank
- Lead and mentor a high performing team
Knowledge, Skills and Experience Required:
- Keep up to date with payroll and HMRC compliance
- Demonstrable experience of managing the end to end payroll across a large scale colleague base (2000+) both in-house and with an outsourced provider.
- Numerical and financially astute – experience in running reconciliations, budgeting processes, Year-End processes including monthly and ad-hoc reporting
- Experienced at liaising with HMRC and Pension scheme providers
- Expert knowledge of statutory payroll elements (SPS, SMP, Statutory Leave)
- Strong analytical skills with the ability to translate data insights into actionable strategies and recommendations
- Demonstrable experience in process improvement and streamlining
- Experience in leading and managing teams in a fast paced, dynamic environment
- Proficiency in HR and Payroll software (CORE HR/People XD) and analytical and reporting tools including MS Excel
- Strategic thinker with results driven mind-set and passion for driving growth and innovation
- Strong leadership capabilities with a focus on fostering talent development and building high performing teams
- Flexibility to adapt to changing priorities and navigate ambiguity in a rapidly evolving business landscape
- Proven track record in planning, forecasting and financial interpretation skills
- Excellent stakeholder management, communications and influencing skills evidenced through a number of techniques.
- Sound knowledge of appropriate legal and regulatory framework
- Expert in all aspects of payroll
What You Can Expect From Us:
- Flexible and home working options
- 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days
- Competitive pension with up to 10% employer contribution
- Income protection / life assurance
- Commitment from employers on continued learning & development
- Wellbeing support ‘Help@Hand’ offers mental health support, physiotherapy, GP’s for both you and your family.
- 2 paid days for volunteering per year
- ‘MyReward’ corporate discount for over 800 retailers and Cycle to Work Scheme.
- Family friendly policies and supportive working environment
- Colleague network groups committed to inclusion and diversity within our Bank.
We can only consider candidates with the right to work in the UK at this time.
Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected.
If your application is selected for recruitment, we will ask if you require any reasonable adjustments in order to proceed to an interview with us. If you require more information or this document in a different format, please contact careers@co-operativebank.co.uk
As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.