Head of Digital SME Online and Mobile Band B
Hybrid Working
Want to change the world? A career that makes a difference
We’re not a bank that follows the crowd. Instead, we like to stand out for all the right reasons. Our bank is built on co-operative values that stand strong today. A lot has happened in 150 years, we don’t just help people with their money, but help people fight for justice and the causes they care about. Our unique customer-led Ethical Policy, has made us a natural leader in environmental and social issues today, and we’re market leaders in ESG as rated by leading ESG ratings agency Sustainalytics*.
There has never been a more pressing time for our Bank to focus our efforts on causes that matter to our customers and colleagues. Why not see where you can make a change, and join the UK’s original ethical bank to continue our ambitions to lead the industry on environmental and social issues in 2024 and beyond.
This role is Hybrid with the requirements to attend our Manchester office once a week.
The role:
As the Head of Digital SME , you are responsible for the end to end lifestyle and digital product delivery, product roadmap definition, backlog development, management, prioritisation and communication. Identifying new product opportunities through market research and UX service design reviews whilst you will lead, develop, deliver and run the digital strategy for the digital product.
Key Accountabilities:
Develop and deliver the product vision and roadmap for the organisation, building consensus and excitement and making sure that the product initiatives support agreed business goals whilst working within the Bank’s risk management framework
Lead, motivate and develop the team to ensure there is an effective working environment, a talent and succession pipeline and a consistently high performing team with a customer centric performance culture
Empower team members, so that each may balance competing internal interests while delivering market-winning products
Work with multiple stakeholders and collaborate closely with Products and Marketing, UX, Architecture, Engineering and Change to deliver results and maximise benefit – balancing skillsets and personalities for the best outcomes
Be as comfortable in new concept development and prototyping mode as you are in relentless product improvement and optimisation mode
Balance the delivery of product, innovation, and business change within a budget and agreed timescales
Assure, manage and support live service for customers and colleagues through leading a service assurance improvement culture
Provide wider Leadership across all internal and external stakeholders to enhance colleague engagement, educate and develop a Digital first approach and enhance our reputation as the Ethical Digital Bank
Manage and own Digital Customer, Adoption and Commercial performance of the Product
Responsible for compliance to the digital and change and CoE principals, standards, policies and ways of working to ensure consistency Product development lifecycle
Risk owner for Product, with responsibility for management and resolution of risks and issues for product change, delivery and performance
Knowledge, Skills and Experience Required:
- Extensive experience as a Digital leader- level experience within the B2C sector with proven track record of digital backlog management, product ownership and delivery
- Excellent leadership skills with significant experience in motivating and developing high performing digital product owner teams
- A strong track record of leading digital product innovation and launching commercially successful new products
- Significant experience in market discovery, new product conception, building investment cases, marketing testing and go-to-market planning
- Expert knowledge of the digital ecosystem, technology landscapes and ever changing and evolving trends
- Expert knowledge of UX methodologies; conversion rate optimisation, A/B testing, service design and how to lead the development of these to deliver expected business goals
- Proven track record of thinking strategically and transforming digital strategy into rapid execution using experience of leading a lean product focussed team which create value quickly and iteratively
- Experience working in a fast-paced, collaborative and agile methodologies and environment
**For the full role profile of accountabilities, please email Elizabeth1.hughes@co-operativebank.co.uk
What You Can Expect From Us:
- Private Medical Insurance
- Car Allowance
- Flexible and remote working
- 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days
- Competitive pension with up to 10% employer contribution
- Income protection / life assurance
- Commitment from employers on continued learning & development
- Wellbeing support ‘Help@Hand’ offers mental health support, physiotherapy, GP’s for both you and your family.
- 2 paid days for volunteering per year
- ‘MyReward’ corporate discount for over 800 retailers and Cycle to Work Scheme.
- Family friendly policies and supportive working environment
- Colleague network groups committed to inclusion and diversity within our Bank.
We can only consider candidates with the right to work in the UK at this time.
Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected.
If your application is selected for recruitment, we will ask if you require any reasonable adjustments in order to proceed to an interview with us.
*Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 8.5 as of 9 October 2023.