Fraud Specialist
CR2 / P1
Hybrid - Home / Manchester
Want to change the world? Choose a career that makes a difference
At The Co-operative Bank we’re proud to be different. We’re proud of our values and ethics, and our unique, customer-led Ethical Policy that shapes everything we do. Born out of the co-operative movement over 150 years ago, you could say that doing the right thing has always been our thing. We don’t just help people with their money, but help people fight for justice and the causes they care about.
We put people at the heart of every decision we make and there’s never been a more important time for our Bank to stand up for the causes that matter most to our customers, colleagues and partner organisations.
Join us and help us continue to make progress in environmental and societal change, all with the UK’s original ethical bank.
We promote a hybrid working environment, which means you will work at our office in Manchester roughly once a week and then remotely from home. To enable you to work from home, you will need have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life.
The role:
We’re looking for a Fraud Specialist to ensure our fraud operations are fully compliant with regulatory requirements. You’ll make sure processes run efficiently, risks are identified, and controls are understood and applied across key stakeholders, helping to protect the business and its customers.
Key Accountabilities:
* Work closely with Fraud Operations to ensure they have easy-to-understand process documentation that ensures the Group’s compliance at all times.
* Work with Operational Managers and Advisers to identify process gaps impacting Fraud and support with complex investigations.
* Convert Oversight recommendations into operational practice through process change governance and in-house training
* Provide Fraud subject matter expertise to stakeholders across the Group.
* Attend industry calls to gather intelligence. Cascade and take actions as appropriate to ensure the Group’s fraud controls remain robust, in line with industry intelligence.
Knowledge, Skills and Experience Required:
* Comprehensive knowledge of Fraud typologies and operational impacted processes and procedures
* Skilled in documenting and improving processes, making them clear and user friendly
* Able to influence stakeholders, build relationships and provide thought leadership
* Hands-on, detail-orientated, able to spot gaps and strengthen systems and controls
* Understands the bigger picture and links processes across functions
* Strong verbal and written communication, translating complex data into clear, actionable messages
What You Can Expect From Us:
- Flexible and home working options
- 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days
- Competitive pension with up to 10% employer contribution
- Income protection / life assurance
- Commitment from employers on continued learning & development
- Wellbeing support ‘Help@Hand’ offers mental health support, physiotherapy, GP’s for both you and your family.
- 2 paid days for volunteering per year
- ‘MyReward’ corporate discount for over 800 retailers and Cycle to Work Scheme.
- Family friendly policies and supportive working environment
- Colleague network groups committed to inclusion and diversity within our Bank.
We can only consider candidates with the right to work in the UK at this time.
Our Bank is passionate and committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential.
At the beginning of the year, The Co-operative Bank officially became part of the Coventry Building Society Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues.
If you require more information or this document in a different format, please contact careers@co-operativebank.co.uk
As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.
*Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 11.2 as of 14 January 2025.