Fraud Investigator - Economic Crime Fraud Operations
DR3 - £27,090 - £40,630
Full Time 35 hours per week – Permanent
Hybrid working from Manchester 1 day per week.
Closing Date: 30th March 2026
The role:
The role will involve conducting periodic and/or event driven reviews into Business Banking customers; to determine the nature of their business and identify/verify the Key Account Parties who operate, own and control the business and whether it poses a Financial Crime risk to the organisation. You’ll be required to review documentation, assess and validate ownership structures and reach out to customers for missing information - before pulling everything together to complete the full customer review. It’s a mixture of investigative work, problem-solving and making judgment calls, guided by internal policies and regulatory expectations.
Key Accountabilities:
* To undertake detailed investigations of fraud related activities.
* Validate investigations utilising a range of sources from both internal and external sources as required.
* Make suitable recommendations and meaningful rationale.
* Maintain comprehensive and accurate records of investigation, whilst ensuring high quality of evidence to support the investigation, the outcome and identifying emerging trends.
* Drive efficiency and effectiveness proactively look at ways to improve own and teams performance.
* Achieve requisite quality standards.
* Contact customers by letter, phone, email or other relevant channels to obtain or clarify information to support processing, investigations and other activities, to provide explanations and to ensure their needs are fully understood and appreciated and have been taken into account.
* Respond to customer enquiries to provide information, guidance and clarification, using the most appropriate channel (letter, phone, email, etc.) and ensuring the query is dealt with effectively in a timely manner and escalating further if necessary.
* Take action to secure accounts, investigate and identify any control gaps or weaknesses.
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Knowledge, Skills and Experience Required:
* Ability to work within a challenging environment whilst maintaining a high quality standard of work
* Sound knowledge of Banking regulation and legislation
* Strong verbal and written communication skills
* Highly developed telephony skills and ability to deal with difficult conversations.
* Good problem solving skills and analytical mind
* Strong Investigative skills
* A team player with ability to work alone and or as part of a team
We can only consider candidates with the right to work in the UK at this time.
Our Bank is passionate and committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential.
At the beginning of the year, The Co-operative Bank officially became part of the Coventry Building Society Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues.
If you require more information or this document in a different format, please contact careers@co-operativebank.co.uk
As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.
*Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 11.2 as of 14 January 2025.