Flexible Academy Support
Core locations: Manchester & Skelmersdale- please note successful candidates must be prepared to travel between ALL sites as and when required
Contract – 12 months agile
Hours: Full-Time – within present contracted hours
Successful candidates will stay within their current role, but support the academies across sites as and when needed and will receive an agility allowance
We are the bank for people with purpose. The only bank born from the co-operative movement 149 years ago. We believe in the power of 'we' and putting values and ethics first. We are looking for a talented individual who wants to make their next career move in a bank that celebrates co-operative spirit. And did we mention we are award winning? Year on year award winners for our products, our customer service and our commitment to communities.
As an Academy Coach you will work across multiple front line sites, delivering training to large numbers of colleagues on the first part of their Co-operative Bank journey and to support a centre of excellence. You will influence and train colleagues, ensuring they have the necessary skills and knowledge required to be competent in their role and demonstrate our values to deliver a best in class service.
- Develop and provide feedback and individual performance and use this to assist individuals and line managers to translate identified development needs into suitable development plans, providing support and monitoring the implementation of these plans.
- Work with coaching colleagues locally and with Business Training as appropriate to share and implement best practice.
- Maintain an up to date knowledge of coaching methods and best practice, identify gaps in current coaching provision and design/modify and deliver appropriate coaching approaches and materials to address the identified gaps.
- Maintain training documentation to ensure information held is accurate and compliant with all standards and regulations.
- Maintain own knowledge of Bank products, processes and policies at delivery level and support the identification, development and implementation of improvements.
- Organise the logistics of training events and deliver training at times and in a manner that takes account of business needs.
- Deliver coaching to new colleagues to ensure they have the capabilities to deliver in role, in line with the Academy model.
- Maintain knowledge of regulatory and legal requirements relevant to the role. Support and promote compliance with those requirements within the role and the business.
Knowledge, skills and experience required:
- Understanding of Customer Channels and wider Bank business areas, including their activities and processes, hence previous experience conducting the role of an Advocate/ Team Leader in Customer Service is essential.
- Ability to communicate effectively, using appropriate methods to suit a diverse range of people and learning styles.
- To personally role model the Bank’s culture, values and ethics.
- Maintain up to date knowledge of training theory and methods.
- Ability to deliver training to groups of all sixes and capabilities, ensuring delivery of key learning objectives and through evaluation of the training.
- Experience of coaching colleagues on the job, in order to raise individual and team performance.
- Excellent planning and organisational skills and a proven track record of high quality delivery, with adherence to timescales.
- Understanding of company strategy, objectives and key results areas.
- Ability to be self-motivated and to be objective about own personal performance, willing to accept feedback and able to take responsibility for own personal development – maintain and develop expert knowledge and provide consistently high performance output.
- Knowledge of regulatory and legal requirements relevant to the role, with positive promotion of the importance of adherence.
- Ability to build and maintain effective relationships across all leadership levels across the Bank, in order to improve business performance.
- Ability to influence and challenge at all levels.
- Positive promotion of self-development and continuous improvement, utilising the full range of resources available within the Bank.
This role won’t be around for long, so we would advise to get your application to us as soon as possible by applying today.
Please note we may withdraw this vacancy once sufficient applications have been reached.