Customer Service Officer - Hanley

Location United Kingdom
Discipline: Retail Banking
Job type: Permanent
Contact name: Gill Jones

Contact email:
Job ref: 006923
Published: 9 months ago

Location: Hanley

Contract: Permanent

Hours: Full Time - 35 hours a week (which will include working every other Saturday morning)

Salary -  £17,790 - £19,500 


We are the bank for people with purpose. The only bank born from the co-operative movement 145 years ago. We believe in the power of 'we' and putting values and ethics first. We are looking for talented individuals who want to make their next career move in a bank that celebrates co-operative spirit. We put the customer at the heart of everything we do and wholly embrace advocates who truly connect and endorse our brand. And did we mention we are award winning? Year on year award winners for our products, our customer service and our commitment to communities. What's not to love!


At The Co-operative Bank we truly believe our customers come first. We understand the responsibility we have, to deliver a service that meets the individual needs of each of our customers.  Our Customer Service Officers understand that banking in a branch is all about the customer experience, what our customers see, hear and feel and not simply a transaction.  That’s why Money facts have awarded us the ‘Branch Network of the Year’ for the second year running!!


So as a Customer Service Officer, you are a person that:

  • Has passion in delivering the best customer service and is willing to go the extra mile to provide moments of truth or magic moments; so our customers stay, buy and recommend
  • Appreciates and embraces customers’ diversity
  • Is keen and able to learn about our products and services, guiding customers through our digital transformation
  • Is happy being a key point of customer contact for all cash related queries and enquiries
  • Is career focused and has a desire to work for a company they can be proud of

This is a great opportunity to shine and demonstrate:

  • High levels of energy, resilience and self-motivation
  • Proven problem solving and analytical skills
  • Passion for excellent customer service, including helping customers with our internet banking and app
  • A willingness to learn about our financial products and banking processes

What you can expect from us:

  • 27 days holiday at start, rising to 30 days
  • Competitive pension / income protection / life assurance
  • 2 paid days for volunteering per year
  • Positive working environment in contemporary offices
  • Strong career path within Financial Services
  • Family friendly policies and supportive working environment
  • Recognition scheme and a culture in which we celebrate success
  • Active network groups, ran by colleagues for colleagues

That’s what we can offer you – a firm belief in doing what’s right in a place where you can feel genuinely proud to work, grow and develop.


This role won’t be around for long, so we would advise to get your application to us as soon as possible by applying today.


Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential.


We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected.


If you require any reasonable adjustments throughout the process please contact the careers team.