Customer Service Advocate
£18.2k- £22,285 (Depending upon Experience & working hours)
Skelmersdale Office based
Rotational shift pattern Monday to Sunday shift pattern 8am – 8pm (currently to 6pm)
Who we are
Formed in 1872 in Victorian Rochdale, our bank was built on co-operative values that still stand today. A lot has happened in 150 years, and we’ve been there through it all. Not just helping people with their money, but helping people fight for justice and the causes they care about. We are the only UK high street bank with a customer-led Ethical Policy; one of the main reasons our customers choose to bank with us. Find out more about who we are here.
What we’re about
We are the bank for people with purpose. From supporting local communities to tackling climate change, all our colleagues and customers have a say in who we are and how we do business. Ethical then, ethical now, ethical always.
What we can offer you:
- Flexible working patterns 35, 37 or 40 hour week contract + overtime paid at enhanced rates Circa £1260 per year for full time
- 27 days holiday +Bank Holidays, rising to 30 plus option to purchase 5 more days
- 2 paid days for volunteering per year
- Family friendly policies & a supportive work environment
- Colleague network groups committed to Diversity & Inclusion
- Clear progression opportunities
- Commitment from employers on continued learning & development
Why join the bank
We are a diverse colleague community and encourage everyone to bring their whole selves to work. We strive to help colleagues connect and support each other, our customers and our communities. We reward them with more than just a competitive salary, offering an attractive range of benefits that support work life balance, wellbeing and career development.
About the role:
You will get to work as part of our strong front line team, mastering our banking systems and solving customer problems (don’t worry, our training academy will turn you into customer service specialists!) If you can bring customer service experience at any level, we are offering a brilliant opportunity to join our award winning team and learn our industry recognised customer first approach.
Knowledge, skills and experience required:
We want you to impress us with the skills you have rather than where you have worked or for how long. If you demonstrate the desired skills and competencies we are looking for, then we want you to join our team.
- Excellent communication skills
- Ability to multitask and prioritise
- Passion, energy & enthusiasm
- Excellent listening and problem solving skills
- The ability & desire to work in a fast paced environment
- A hardworking and committed attitude
- Resilience & determination
About the application process:
The application process may feel a bit different but is quick, easy and convenient. There are only 3 steps to our application process
Step 1 - Apply with your CV
Step 2 - You will be sent a link to complete a remote Digital Interview (Video and Games)
Step 3 - A call with a member of the in-house recruitment team
If you need any adjustments to the process above please do contact the recruitment team careers@co-operativebank.co.uk
Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected.
If you require more information or this document in a different format, please contact our careers team.
Please note we may withdraw this vacancy prior to the closing date once sufficient applications have been reached. This vacancy will remain open for a minimum of 2 weeks for internal candidates.
As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.