Customer Service Advisor - (Business Banking Department)

Location Manchester
Discipline: Retail Banking
Job type: Permanent
Contact name: Gill Jones

Contact email:
Job ref: 008142
Published: about 1 month ago

Role: SME Customer Service Advisor – Business Banking Department

Location: Manchester City Centre (with the opportunity to work from home after 3 months)

Contract: Permanent

Hours: Full-Time - 35 hours

Grade: DR1

Salary: £18,200 - £19,500

Start date: 31st January 2022


The Co-operative Bank believes in the power of 'we' and putting our values and ethics first.  We are looking for talented individuals who want to make their next career move in a bank that celebrates co-operative spirit.  As a SME Customer Service Advisor, you’ll provide fantastic service to our valuable business banking customers at each stage of their journey. This role will see you providing information and guidance over the telephone when our customers need it most. Full training on our banking systems and processes will be provided with ongoing support so that you can bring your best self to work every day.


If you want to join an Award Winning team delivering professional service to our business customers, we would like to hear from you. You will initially be based in our brand new offices located in the heart of the city centre, but will have the opportunity to work from home after 3 months. You will be required to work varied shifts between Monday and Friday 8am–6.15pm and Saturday 9am-12 noon.


Key accountabilities:

  • Proactively build relationships with customers at every interaction to ensure all their business needs are met taking personal responsibility to manage customers through their business operations and moments of truth with professionalism and integrity.
  • Adhere to all relevant process and procedures, including the full authentication of customers.
  • Ensure that all interactions with customers are recorded and updated on the relevant system, adhering to all relevant processes and procedures.
  • Seek out opportunities to generate leads for other colleagues. Pass leads with all relevant information to other areas as appropriate to meet our customer needs.


Knowledge, skills and experience required:

  • A resilient and unwavering customer focus
  • Knowledge to handle responses to standard enquiries and requests for services/solutions
  • Previous experience of a customer facing role
  • Good problem solving and analytical skills


What you can expect from us:

  • 27 days holiday at start, rising to 30 days
  • Competitive pension / income protection / life assurance
  • 2 paid days for volunteering per year
  • Positive working environment in contemporary offices centrally located in Manchester
  • Strong career path within Financial Services
  • Family friendly policies and supportive working environment
  • Recognition scheme and a culture in which we celebrate success
  • Colleague network groups committed to inclusion and diversity within our Bank


Unfortunately, we can only consider candidates with the right to work in the UK at this time.


This role won’t be around for long, so we would advise to get your application to us as soon as possible by applying today.


Unfortunately, we can only consider candidates with the right to work in the UK at this time.


Should you require any reasonable adjustments throughout the recruitment process, please let our careers team know.


Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential.


We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected.


As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.


Please note we may withdraw this vacancy once sufficient applications have been reached.