Call Centre Customer Service Advisor - Leek

Location Leek
Discipline: Retail Banking
Job type: Permanent
Salary: £17,790 - £19,500
Contact name: Gill Jones

Contact email:
Job ref: 005042
Published: 5 months ago

Role: Call Centre Customer Service Advisor

Location: Leek

Contract: Permanent

Hours: Full Time - 35 hours

Salary: £17,790 - £19,500


Here at The Co-operative Bank we are a little bit different.  We are the bank for people with purpose. Our values and ethics are at the heart of our business and underpin everything we do. This is why so many people want to come and work for us.


Do you enjoy looking after customers and have a passion for delivering great service?


Would you like to work in a supportive environment with development opportunities?


If that’s you, we would love to hear from you!


Our working hours are rotational shifts, Monday – Friday between 8am and 8pm and Saturday between 9am and 12 noon. We are currently only open until 6pm weekdays in our response to the Coronavirus Pandemic.


What does the Customer Service Advisor role entail:

If you can bring customer service experience at any level, we are offering a brilliant opportunity to join our award winning team. You will get to work within our Customer Service Contact Centre solving problems and helping our customers with their banking needs, which may involve dealing with money transfers, account balances, card queries, cheque books, online banking enquiries etc. We have an established Training and Academy Team that will support you throughout your learning journey.


A great way to find out what it’s like to work in the Call Centre is to hear it from the Team themselves, so why not view our video ‘Life at the Co-operative Bank Contact Centre’ accountabilities


Knowledge, skills and experience required:

We want you to impress us with the skills you have rather than where you have worked or for how long. If you demonstrate the desired skills and competencies we are looking for, then we want you to join our team.


  • Excellent communication skills

  • Ability to multitask and prioritise

  • Passion, energy and enthusiasm

  • Excellent listening and problem solving skills

  • The ability and desire to work in a fast paced environment

  • A hardworking and committed attitude

  • Resilience and determination

  • Computer literate, with the ability to navigate around different systems


What you can expect from us:

  • Premium pay for working at weekends

  • 27 days holiday at start, rising to 30 days

  • Competitive pension / income protection / life assurance

  • 2 paid days for volunteering per year

  • Over 800 employee retail discounts

  • Cycle to Work Scheme

  • Positive working environment in contemporary offices

  • Strong career path within Financial Services

  • Family friendly policies and supportive working environment

  • Recognition scheme and a culture in which we celebrate success

  • Colleague network groups committed to inclusion and diversity within our Bank

  • Access to well-being support 24 hours a day 365 days a year


About the application process:

The application process may feel a bit different from what you’ve experienced before, but is quick, easy and convenient. There are only 3 steps to our application process:


  • Step 1 - Apply with your CV

  • Step 2 - Digital Interview (a video interview conducted in the comfort of your own home and 2 fun online games to play – the whole process takes approx. 25 minutes)

  • Step 3 - A 20-25 minute chat with a member of the in-house recruitment team


If you require more information or this document in a different format, please contact our careers team.


This role won’t be around for long, so we would advise to get your application to us as soon as possible by applying today.


Unfortunately, we can only consider candidates with the right to work in the UK.


Should you require any reasonable adjustments or if you are unable to complete the video assessment for any reason, technology or otherwise, please contact our careers team to let us know.


Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected.


As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.


Please note we may withdraw this vacancy once sufficient applications have been reached