Business Analyst

Location Manchester
Discipline: Retail Banking
Job type: Permanent
Contact name: Charlotte Housley

Contact email:
Job ref: 012982
Published: about 1 month ago

Business Analyst / Senior Business Analyst

Permanent Opportunities

Salaries up to £45,000 for BA, up to £56,000 for senior

Remote working


The Co-operative Bank are longstanding advocates of hybrid and flexible working. During the pandemic our colleagues are working from home fully supported by our bank. As we look to the future, we will continue to offer remote working with the opportunity to spend up 1-2 days in the office per week.


Who we are

Formed in 1872 in Victorian Rochdale, our bank was built on co-operative values that still stand today. A lot has happened in 150 years, and we’ve been there through it all. Not just helping people with their money, but helping people fight for justice and the causes they care about. We are the only UK high street bank with a customer-led Ethical Policy; one of the main reasons our customers choose to bank with us.


As a Business Analyst, you will have the opportunity to lead on new innovative projects, focusing on the transformation of our digital channels within either Business Banking platforms (mobile, online banking, digital servicing) or our Payment/Treasury Systems within Retail Banking.

Your role will be to ensure that project implementation is guided by a shrewd and effective interpretation of what the business wants. Assess the implications of a given change, offer workable solutions and lead the engagement of a wide stakeholder population. There will also be the opportunity to coach/train other BA’s in the Senior and Lead roles.

This is a fantastic opportunity to work with both business and project stakeholders to help them to understand the business requirements and regulatory needs.

What can you expect from us?**

Clear routes to progression with investment in your training and development

Colleague bonus scheme

Home working and flexible working opportunities

27 days holiday, increasing to 30 days plus bank holidays

A chance to be part of key transformation in the UK’s best ESG rated high street bank     (Environmental, Social and Governance)

Join us on our journey to become the UK’s best digital bank

Variety of colleague benefits including discount scheme, competitive pension up to 10% employer contribution, life assurance, volunteering days, recognition scheme

Family friendly policies and supportive working environment

Colleague network groups committed to inclusion and diversity within our Bank


What will you need?

Experience with Agile/Waterfall methodologies (For Lead & Senior roles)

Ability to build and maintain relationships with key stakeholders to ensure full engagement in the business analysis and business requirements gathering process, resolving conflict where required.

A Business Analysis qualification is preferred

Proven experience of business analysis within financial services preferred but not essential

Evidence of process mapping ideally aligned with BPMN standards

Proven ability to demonstrate skills for: requirements gathering, solution design, workshop facilitation and managing risks

Ability to train & coaching others on the aspects of Business analysis (For Lead & Senior roles)

An interest in banking operations and processes

Strong member/customer focus and ability to promote this same focus and culture across the wider team

Strong focus on initiating and leading continuous improvement

The role holder will be required to build relationships and influence internal stakeholders at peer level and above


We may only consider candidates with the right to work in the UK at this time.


Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. If you have a disability as defined by the 2010 equality act please let us know on your application. If you need this document in a different format please contact our careers team.


As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.