Administrator - Risk Governance & Regulatory Liaison

Location Manchester
Discipline: Retail Banking
Job type: Permanent
Contact name: Ghislaine Aldred

Contact email:
Job ref: 024502
Published: 8 months ago

Administrator – Risk Governance & Regulatory Affairs

Manchester / Remote



Want to change the world? A career that makes a difference


We’re not a bank that follows the crowd. Instead, we like to stand out for all the right reasons. Our bank is built on co-operative values that stand strong today. A lot has happened in 150 years, we don’t just help people with their money, but help people fight for justice and the causes they care about. Our unique customer-led Ethical Policy, has made us a natural leader in environmental and social issues today, and we’re market leaders in ESG as rated by leading ESG ratings agency Sustainalytics*. 


There has never been a more pressing time for our Bank to focus our efforts on causes that matter to our customers and colleagues. Why not see where you can make a change, and join the UK’s original ethical bank to continue our ambitions to lead the industry on environmental and social issues in 2023 and beyond.


The role:


To apply for this role please click apply, complete an application form and complete an answer to the below question and send to or 


The teams are responsible to manage their shared mailboxes (Risk Governance & Regulatory Liaison) ensuring timely responses to internal and external stakeholders, including the Bank’s Regulators.  In a scenario, the PRA have requested some specific information which needs to be provided today. Also the Director of Risk Governance, Regulatory Affairs & Prudential Oversight has requested a Governance Committee be arranged today. How would you manage both these requests?


The main purpose of the role is to provide administration support within Risk Governance and Regulatory Liaison in line with the annual plan of activity.


Key Accountabilities:


Risk Governance Administration

  • Support the Risk Governance team with co-ordination and administration activities as requested by the Risk Governance Manager.
  • Manage the Risk Governance mailbox, ensuring emails are responded to in a timely manner by the relevant member of the team.
  • Assist in the review and on-going maintenance of Risk related documentation such as policies and control standards, processes and information.
  • Undertake regular reviews of the Risk Intranet pages ensuring all documentation and information is current and user friendly.
  • Support the development of a process library and Risk Governance process mapping.
  • To ensure Risk Oversight Committee meetings are diarised and conducted as appropriate
  • To collate MI and papers for Risk Oversight Committee packs and circulate to committee members and standing invitees, as required.

Regulatory Liaison Administration

*       Responsible for regulatory administration, including taking the minutes at required Regulatory meetings, recording actions, tracking attendees, following up and closing down actions and producing a catalogue of minutes at an externally auditable standard

  • Assist with the maintenance of the Reg Comms mailbox, ensuring that emails are responded to in a timely manner with the required oversight by Senior Management and 2nd line risk.

*       Maintain the internal regulatory meetings and actions tracker, ensuring actions are tracked to appropriate deadlines and consider continuous improvements to team processes

*       Experience of co-ordinating Senior Management and Executive teams and owning schedule of regulatory meetings


Knowledge, Skills and Experience Required:


*       Competent in all Microsoft applications including Word and PowerPoint, proficiency in Excel is desirable.

*       Competent in use of Adobe Acrobat Professional DC

*       Competent in use of other key Bank systems in particular Outlook and IT Service Portal.

*       Experience of providing secretariat and/or governance duties within a risk environment or within the financial services industry. Regulatory / Technical Minute taking experience is desirable.

*       Experience of working in a role where discretion, sensitivity and confidentiality are a high priority.

  • Experience of diary management and prioritising conflicting requests.
  • Confident and able to effectively communicate both verbally and in writing with colleagues at all levels.
  • Ability to deal with multiple issues, tasks and priorities concurrently, working well under pressure to complete responsibilities within the identified deadlines

*       Excellent record keeping skills

  • Will be required to show initiative and judgement and be comfortable making decisions.

*       A willingness to own / tackle problems as they arise, able to identify issues for upward referral.

  • Knowledge of risk and internal control is desirable;
  • Strong stakeholder management and experience of dealing with leaders across the spectrum of management

What You Can Expect From Us:


*       Flexible and remote working

*       27 days holiday, plus opportunity to buy 5 extra days

  • Competitive pension / income protection / life assurance

*       Positive, friendly work culture that promotes work life balance

*       Commitment from employers on continued learning & development

*       Wellbeing support ‘Help@Hand’ offers mental health support, physiotherapy, GP’s for both you and your family.

  • 2 paid days for volunteering per year
  • ‘MyReward’ corporate discount for over 800 retailers and Cycle to Work Scheme.  
  • Family friendly policies and supportive working environment
  • Recognition scheme and a culture in which we celebrate success 
  • Colleague network groups committed to inclusion and diversity within our Bank.

We can only consider candidates with the right to work in the UK at this time.


Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected.


If you require more information or this document in a different format, please contact  


As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.

*Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 8.5 as of 9 October 2023.