Whether it’s our customer service in branch or our easy-to-use online banking system, we’ve won a whole range of industry-recognised awards for our products and services. We like to think of them as a good measurement of our success, and there’s plenty more to come. Here are just a few of the awards we’ve won…
Money Facts Awards
The Bank's credit card is commended by MoneyFacts in the Best Card Provider (standard rate category).
Achieved the Living Wage Accreditation - demonstrating our expanded Ethical Policy in action.
Rated as one of the best brands for customer service, according to a Which? survey.
Best Branch Customer Service
We were the winner of ‘Best in Branch Customer Service’ category and placed 3rd overall in the ‘Best Current Account Provider’ category in the uSwitch.com Customer Satisfaction Awards 2013.
Customer Satisfaction Index
We also scored 87% for customer satisfaction in the UKCSI (UK Customer Satisfaction Index), which is the national measure of customer satisfaction.
Most Trusted Current Account Provider for Branches
In 2013, we were proud to win the award for ‘Most Trusted Current Account Provider for Branches’ (and get shortlisted for ‘Trusted Credit Card Provider’) at the Moneywise Customer Service Awards. Moneywise gathered feedback from over 20,000 customers through their 2013 Customer Opinion Survey.
Customer Moneyfacts Online Banking Provider of the Year
The Co-operative Bank was named as 2013 'Customer Moneyfacts Online Banking Provider of the Year'. The award is based on a combination of technically superior products and customer feedback in the Moneyfacts independent annual survey.
By clearly demonstrating a continuing commitment to delivering the best online banking services for our customers, we were the chosen winner of the category. Our online security was also highlighted for particular praise.