Privacy & Cookie Policy

Cookies Policy

We use a feature of your internet browser called a ‘cookie’ on The Co‑operative Bank’s website. We do not use ‘cookies’ to retrieve personal information about you from your computer. We will only gain such information if you have knowingly and willingly provided such information to us.

Our Assurance

At The Co‑operative Bank our vision is “to be the most trusted retailer where people love to work and shop”.  We value our customers and understand how important it is to treat the data we capture correctly. We consider this information a vital part of our business, so we can bring you great quality and service at fair prices. We do not, nor will we ever sell, rent or loan any data to 3rd parties that identifies you without your consent. For further details on how we use your data please see our Privacy policy. 

Your Acknowledgement

We hope that after you have read our policy you will have sufficient details about the ‘cookies’  used on the The Co‑operative Bank’s website to be reassured that we use them responsibly.

By navigating around The Co‑operative Bank’s website we will assume you are happy with ‘cookies’ being set by us to improve your experience at the Co‑operative online. The cookies enable us and selected suppliers to show you products that we believe you will be interested in.

What is a cookie?

A ‘cookie’ is a very small piece of information in the form of a text file placed on your computer hard drive by lots of the websites that you visit. ‘Cookies’ allow us to help you get the best out of your visit to the website and improve your user experience, for instance by remembering that you have visited before. They can also be used to make sure that the advertising you see is relevant to you.

For further information about ‘cookies’ please visit

In this policy we have used the following categories of ‘cookies’

  • Strictly Necessary cookies
  • Performance
  • Functionality
  • Targeting

This categorisation has been defined by The International Chamber Of Commerce (UK).

How does The Co‑operative Bank use ‘cookies’?

Our ‘cookies’ are used to store basic information, like your user identification. They do not store password or credit card information. 

Strictly Necessary cookies

‘Cookies‘ are set to help support the structure of the pages that are displayed to you. These help the website to function and enhance the look and feel of the website. They also help to improve navigation around our website and allow you to return to pages you have previously visited. This type of ‘cookie’ only lasts for the duration of the time you are visiting the website. When you leave the website they are deleted automatically.

Performance cookies

‘Cookies’ are used to provide aggregated statistics on visitors to our websites and their browsing behaviour. This enables us to order the site to make customers’ journeys easier, and if necessary make improvements. The data is aggregated and anonymised, which means we cannot identify you as an individual.  

We use a number of tools to carry out analytical functions on our site including, Google Analytics and Omniture. You can view their privacy policy here

and here 

Functionality cookies

We use ‘cookies’ to make accessing the website more convenient, so you don’t need to remember your username / email address. This information will allow us to welcome you by name, and over time to personalise our website content to reflect your preferences. For security reasons, you will still need to enter your password.  

Our ‘cookie’ will remain on your hard drive until you choose to clear it.  If you choose to do this, you will need to enter your details each time you visit the site. It is possible for you to view our website without providing any personal information, but you will need to register your details so we can process any online order you may make. An advantage of registering is that we will be able to contact you about special offers from which you can benefit.  

Targeting cookies i.e. Third Party Cookies and Cookies used for Advertising

The Co‑operative Bank may set ‘cookies’ on your computer and allow carefully selected third parties to do the same while you are browsing our site. These will collect information about your browsing habits and allow us to show you adverts while you are browsing our site and other sites on the internet.

‘Cookies’ are used to help us understand the performance of our marketing activity and improve the relevance of the adverts that you see.  We use these ‘cookies’ to display products and services that we think will interest you, both on our website and on other websites across  the internet. 

Should you wish to disable your ‘cookies’ from your web browser please see Cookie Maintenance.

Cookie Maintenance

You can set your browser to accept or reject all specific ‘cookies’.  You can also set your browser to alert you each time a ‘cookie’ is presented to your computer.  You can delete ‘cookies’ that have been stored on your computer but remember, if you prevent us from placing ‘cookies’ on your computer during your visit, or you subsequently delete a ‘cookie’ that has been placed, it will not be possible for you  to use our website effectively.  

By disabling your ‘cookies’ from the browser settings, you will be restricting the ‘cookies’ that The Co‑operative Bank uses to manage its website and this will have an impact on how the website will function.  This will apply to all websites once ‘cookies’ are disabled via your browser settings and not only The Co‑operative Bank websites.

If you would like to restrict or block ‘cookies’ that are set by us and other websites, you can do this through your web browser settings. Instructions for how to do this for the four most used web browsers are below.  For other web browsers, please use the Help function on your browser for details on how to do this.   For information on how to restrict or block ‘cookies’ on your mobile phone, you will need to refer to your handset manual.

Guide to Disabling ‘Cookies’ using Web Browsers


1. Go to the Safari menu.
2. Click on the Preferences.
3. Click the ‘Security’ tab.
4. Under ‘Accept Cookies’, set it to accept, reject, or selectively accept cookies.

Firefox 3.0+
1. Click on 'Tools' in the menu bar
2. Click on 'Options...'
3. Click on 'Privacy’ Tab in the top section
4. From the drop down box select ‘Use custom setting for history’
5. Un -tick the box that says 'Accept Cookies From sites'
6. Click OK and Close the screen.

Internet Explorer 7.0+
1. Click on 'Tools' in the menu bar
2. Click on 'Options'
3. Click on 'Privacy' Tab on top section
4. Click on the 'Advanced" button
5. Select ‘Prompt’ for both ‘First party cookies’ and ‘Third Party Cookies’
6. Click OK and Close the screen.

Google Chrome 8.0+
1. Click to 'Tools Menu'
2. Click on 'Options'
3. Click on 'Under the Bonnet'
4. Click on 'Cookie Setting' button and tick ‘Block all third-party cookies without exception’
5. Close the screen.


Privacy Policy

We respect your privacy. The Co‑operative Bank may update this policy from time to time so please check it every time you make an application to make sure you are happy with this policy.

Our promise to you

Any information that you give to us is held with the utmost care and security. We have put in place procedures to ensure that the information we collect online is managed safely. It will not be used in ways to which you have not consented. We will only keep the information you provide us with for a reasonable time.

Use of information

You can look at our recruitment site and search for jobs without giving us any personal information about yourself.

When applying for a vacancy you will need to provide us with the following:

  • Name
  • Address
  • Postcode
  • Date of birth and marital status
  • Two referees and their contact information - including UK postcode
  • National Insurance number
  • Employment History
  • Qualifications
  • CV (for certain roles only)

We use the information you provide us with to:

  • Process your recruitment application
  • We may use e-mail or telephone to contact you to discuss your application
  • Consider you for alternative positions which you may be a match for if you consent to this internal record keeping
  • Fulfil our legal obligations
  • Make up your personnel records if your application is successful
  • Contact your referees to obtain references if you are successful in your application

We will store the information you provide us with for a limited time only if your application is unsuccessful.


The Co‑operative Bank careers site use a feature of your Internet Web Browser called a 'Cookie' on our site. A Cookie is a file that your Web Browser places on your computer's hard disc which allows us to help you get the best out of your visit to the site.

The Co‑operative Bank careers site uses Cookies to make accessing the site more convenient as you won't need to remember your user number. Cookies in conjunction with registration details will allow us to welcome you by name and over time personalise the site content to reflect your preferences. For security reasons you will still need to enter your password and where more than one user uses the same machine it will not be possible to offer this service. The Co‑operative Bank careers Cookie will remain on your hard disk indefinitely.

If you prevent us from placing Cookies on your computer during your visit, then it will not be possible to use the site effectively because the system relies on the Cookie to keep track of the current order, your customer number and your session ID.

Please note that we do not use Cookies to retrieve personal information about you from your computer, unless the information has been knowingly and willingly been provided by you.


The Co‑operative Bank treat all the data you provide us with the utmost care and security. Any details you give us will remain completely confidential.

We will never contact our candidates requesting confirmation of account details or passwords and we advise our candidates never to enter these details into an email or after following a link from an email. If you are contacted by the Resourcing team they will confirm your name and the role that you have applied for. Contact would be either by telephone, text or email using the contact numbers or email address supplied by you in your application.

Your rights

In addition to the company's safeguards your personal data is protected in the UK by the Data Protection Act. This provides amongst other things that the data we hold about you should be processed fairly and lawfully. It should be accurate, relevant and not excessive. This information should, where necessary, be kept up to date and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies.

It is your responsibility to ensure that the information you provide is truthful and accurate.

If you:

  • Believe any of the information held by us is incorrect
  • Wish to withdraw an application
  • Wish to obtain a copy of the personal data held by us

Please contact us at:

The Co‑operative Bank
Miller Street
M60 0AL

Acceptable Usage Policy

This website is for personal, non-commercial use only. You may use this website only for the purpose of viewing and applying for vacancies at The Co‑operative Bank plc. You shall not distribute, reproduce, copy or re-sell any materials obtained from this website to any third party.

The Co‑operative Bank shall not be responsible for any loss however arising from use of this website, or from use of or reliance on any information contained on this website.

You shall indemnify The Co‑operative Bank against any loss or expense arising from your breach of this acceptable usage policy or otherwise from use of the website.

The Co‑operative Bank makes no warranty that the information on this website is accurate or up-to-date, or that access to the website will be uninterrupted or error-free or that any defects can be corrected.

These terms of use shall be governed by and construed in accordance with the laws of England and Wales, and you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales in relation to all matters arising from your use of the website.