Supplier Contract Manager (EBA/PRA)

Location Manchester
Discipline: Retail Banking
Job type: Permanent
Contact name: Chantal Markall

Contact email:
Job ref: 011542
Published: 11 days ago

Supplier Contract Manager (EBA/PRA)

Homeworking/ Manchester

Band CR3


35 hours per week, full time


£35,000-£45,000 (Dependant on experience)

The Co-operative Bank are longstanding advocates of hybrid and flexible working. During the pandemic our colleagues are working from home fully supported by our bank. As we look to the future, we will continue to offer remote working in roles that allow with the opportunity to spend 1-2 days in the office where desired.


The Co-operative Bank are celebrating 150 years of ethical banking, we're proud to be different. And we're even prouder that it's our people with purpose, who make us different. We help colleagues connect and support each other, our customers and our communities. We reward them with more than just a competitive salary, offering an attractive range of benefits that support work life balance, wellbeing and career development.

The role:


As a Supplier Contract Manager, you’ll be responsible for management & oversight of key IT suppliers within the Bank. This involves management of Value, Service and Risk. You’ll work closely with Procurement Leads and business stakeholders in managing post-contract performance, ensuring delivery is in accordance with the contract terms and agreed service levels and that contracts are kept current via the contract change governance process. The successful Supplier Contract Manager will gain great exposure on other projects alongside their BAU and will be an integral part of helping to formulate and shape the banks new processes alongside their talented team.


Key Accountabilities:


Support in implementing and developing the Banks Supplier Management Framework . 

Ensure consistency in the application of the framework across the Bank

Be the Bank’s key representative to the supplier, demonstrating the Bank’s values in all interactions.

Attend and provide input into relevant project/ BAU management meetings covering critical implementation and integration planning of potential and future outsource arrangements

Work with 2nd Line Risk (Compliance) reviewing arrangements that may be deemed critical or material (including outsources)

Lead periodic validation of the Outsource register and regulatory submission

Monitor and manage the supplier performance via a regular review (in line with the banks framework) through the balanced scorecard providing appropriate feedback to both the supplier and business areas.

Manage non material contract change control process applying any adjustments to business governance and/or operating processes.


Knowledge, Skills and Experience Required:


Experience of working in a regulated environment with IT Suppliers.

Strong stakeholder management skills.

Must possess an excellent standard of professional communication, both written and verbal, and have experience in developing and presenting corporate messages at all levels.

Good understand budgetary and financial planning material and represent the Bank in delivering cost saving discussions.

Effective time management skills in a deadline driven, highly independent environment

Highly organised with proven planning skills

Self-motivated, with the ability to manage own workload and negotiate priorities

Purchasing, Supply Chain or Contract Management experience

Relevant commercial and general business experience;

Change and project management experience

Proven ability to operate and influence at senior levels and with external supplier

Experience of SYSC 8; EBA & PRA guidelines would be advantageous.


What You Can Expect From Us:


Flexible and remote working

27 days holiday, plus opportunity to buy 5 extra days

Competitive pension / income protection / life assurance

Positive, friendly work culture that promotes work life balance

Commitment from employers on continued learning & development

Wellbeing support ‘Help@Hand’ offers mental health support, physiotherapy, GP’s for both you and your family.

2 paid days for volunteering per year

‘MyReward’ corporate discount for over 800 retailers and Cycle to Work Scheme.  

Family friendly policies and supportive working environment

Recognition scheme and a culture in which we celebrate success 

Colleague network groups committed to inclusion and diversity within our Bank.


Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected.


If you require more information or this document in a different format, please contact  


As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal