Senior Pricing Manager
Remote Working with option to work from Manchester office when desired
Band B
2022 has already been a milestone year for The Co-operative Bank celebrating 150 years of ethical banking in which we have delivered against the ambitious turnaround plan set three years ago to elevate the financial strength and stability of the Bank.
These results demonstrate that our leading position on ethical and social matters is not only good for our communities, but also delivers strong commercial outcomes. As ethics and sustainability become increasingly important to consumers, now more than ever, there is an important role for an ethical bank like us in the market place.
We are longstanding advocates of hybrid and flexible working and offer remote working in roles that allow, with the opportunity to spend 1-2 days in the office where desired.
The role:
As a Senior Pricing Manager you will have the opportunity to drive and deliver pricing recommendations and analytics in line with the Bank’s strategic direction for all Retail banking products. Reporting into the Head of Pricing, Forecasting and Analytics, you will also partner with Retail Product Managers to deliver commercial objectives, optimising pricing to acquire new customers and build relationships with existing customers.
Key Accountabilities:
- Define and own the e2e customer experience including customer attraction, application, service, usage, customer need changes, key customer help requests, customer interventions, retention strategies and closures.
- Lead review of Pricing in line with Consumer Duty reforms to ensure our products offer fair value and deliver good outcomes for our customers.
- Develop and manage effective relationships with key internal stakeholders including the Product Teams, Credit Risk, Treasury and Finance to support delivery of opportunities and to develop changes to pricing and propositions to influence balance movement and product mix.
- Define and drive delivery of robust analytics to make pricing and rate change recommendations to senior stakeholders and governance committees.
- Leadership – People management of 2 senior pricing analysts, whilst creating and embedding a high performance culture though role modelling strong leadership behaviours and encouraging a culture of continuous personal growth.
- Lead the development and delivery of pricing elasticity and propensity models that result in the delivery of optimal pricing recommendations for the Deposits, Secured and Unsecured lending portfolio.
- Identify and manage all regulatory, operational and conduct risks arising from the product set in accordance with the Bank’s risk appetite.
- Decision making around product design, customer experience and commercial outcomes within product line and where representing Product in committees.
Knowledge, Skills and Experience Required:
- Extensive and in depth knowledge of the UK Financial Services marketplace, with proven experience of significant Banking products / categories (product strategies, pricing, analytics, competitor activity, market developments and trends).
- Finance qualification preferred.
- Strong understanding of critical category value drivers and commercial outcomes.
- Proven track record in planning, forecasting and financial interpretation skills.
- Proven track record in stakeholder management.
- Strong communications / Influencing skills evidenced through a number of techniques.
- Technical expertise in analytical tools and techniques.
What You Can Expect From Us:
- Flexible and remote working
- 27 days holiday, plus opportunity to buy 5 extra days
- Competitive pension / income protection / life assurance
- Positive, friendly work culture that promotes work life balance
- Commitment from employers on continued learning & development
- Wellbeing support ‘Help@Hand’ offers mental health support, physiotherapy, GP’s for both you and your family
- 2 paid days for volunteering per year
- ‘MyReward’ corporate discount for over 800 retailers and Cycle to Work Scheme.
- Family friendly policies and supportive working environment
- Recognition scheme and a culture in which we celebrate success
- Colleague network groups committed to inclusion and diversity within our Bank.
Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected.
If you require more information or this document in a different format, please contact careers@co-operativebank.co.uk
As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.