Content Designer
HQ Manchester/ WFH any UK location
Band C
35 hours per week, full time
We are the bank for people with purpose. The only bank born from the co-operative movement 145 years ago. We believe in the power of 'we' and putting values and ethics first. We are looking for talented individuals who want to make their next career move in a bank that celebrates co-operative spirit. We put the customer at the heart of everything we do and wholly embrace advocates who truly connect and endorse our brand. And did we mention we are award winning? Year on year award winners for our products, our customer service and our commitment to communities. What's not to love!
About the role:
As Content Designer within the UX Design team, your role will be to Support the continuous improvement of the digital user experience across the multiple digital channels through content. Creating simple yet compelling customer-focused content, you will help to create and define the content designs on a variety of platforms, proposing and creating solutions that balance user needs with our business goals and regulatory standards.
Key Accountabilities:
* Has an understanding of users and what their needs are based on evidence
* Understand and implements content, in-line with design system and content design standards, copy guidelines, branding etc
* Designs and deliver content in a way that makes complex language and processes easy to understand
* Supports the teams within the business to create customer journeys across a variety of products and services
* Helps the team to decide the best approach, to manage and visualise outcomes
* Work in partnership with all disciplines and specialists inc: designers, scrum and support teams to ensure projects are delivered to highest standards.
* Work with and manage internal stakeholders, gaining buy-in, to optimise the digital service journeys across the site
* Adopt an agile way of working, in-line with established frameworks
* Adhere to departmental processes and controls to mitigate risks when publishing digital content across our digital assets
* Work collaboratively with the team to develop content design solutions for both the user's experience and the business ability to implement
Knowledge, Skills and Experience Required:
Essential
- BA in English Literature, English Language, Creative Writing or related subject
- Be able to communicate effectively at all levels within the organisation
- Excellent written capabilities
- Passionate and hard-working
- Being able to understand complex information and convey that in accessible way, in the bank’s tone of voice
- Understand best practices for key digital content formats e.g online banners, web pages, push notifications etc.
- Be able to balance the customer experience with business goals
- A portfolio that reflects a strong understanding of content design or copywriting
- A keenness to learn and develop
Desirable
* Be passionate about uses of design, research, content, usability and accessibility
* Worked in an agile environment
* Passionate about learning more about UX
What You Can Expect From Us:
- 27 days holiday at start, rising to 30 days
- Agile working including opportunity to work from home
- Competitive pension / income protection / life assurance
- 2 paid days for volunteering per year
- Positive working environment in contemporary offices centrally located in Manchester
- Strong career path within Financial Services
- Family friendly policies and supportive working environment
- Recognition scheme and a culture in which we celebrate success
- Colleague network groups committed to inclusion and diversity within our Bank.
Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected.
If you require more information or this document in a different format, please contact our careers team on 0344 844 8811.
Please note we may withdraw this vacancy prior to the closing date once sufficient applications have been reached. This vacancy will remain open for a minimum of 2 weeks for internal candidates.
As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.