Content Designer
Grade CR1
Full time/Permanent - 35 hours
Location: Remote working/Manchester office base
The Co-operative Bank are longstanding advocates of hybrid and flexible working. During the pandemic our colleagues are working from home fully supported by our bank. As we look to the future, we will continue to offer remote working in roles that allow with the opportunity to spend 1-2 days in the office where desired.
Thinking of a move to an ethical organisation? Why not join the UK’s original ethical Bank in our industry leading Content Design team?
What will this role involve?
We are excited to announce a brand new opportunity for a Content Designer. You will get the opportunity to immerse yourself in projects right from the start, setting the purpose for the content on the page. You will gain valuable experience creating content for Business Banking (Business Banking website, Business Online Banking, the Mobile Banking App and other customer journeys) working alongside our UX Designers and UX Researchers!
* Understand users, identify who they are and what their needs are based on user research and testing.
* Translate user stories and propose design approaches or services to meet these needs
* Engage in meaningful interactions and relationships with users
* Use quantitative and qualitative data about users to turn user focus into outcomes
* Design content to meet user needs and make complex language and processes easy to understand.
* Understand and implement style and standards
* Provide an overall perspective on business issues, events, activities and an understanding of their wider implications and long-term impact
* Have the ability to work in a fast-paced, evolving environment, utilising agile methodologies and a flexible approach to enable quick delivery.
* Accountable for quality outcomes.
* Identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes.
* Help the team to decide the best approach, manage and visualise outcomes, prioritise work and work to agreed minimum viable product (MVP) and scope.
Knowledge, Skills and Experience Required:
* Content Design experience within an Agile environment
* Experience using a variety of User-centred design methodologies
* Excellent writing skills and a view for the wider creative piece
* Passion for the profession and communicates the vision to the team clearly
* Challenges ways of working and the status quo
* Skilled in innovative thinking, using own initiative to seek out opportunities to create effective change
* Being open to change and improvement, and working in ‘smarter’, more focused ways
* Previous experience using Jira (preferred, not essential)
What can you expect from us?
Flexible and remote working
27 days holiday, plus opportunity to buy 5 extra days
Competitive pension / income protection / life assurance
Positive, friendly work culture that promotes work life balance
Commitment from employers on continued learning & development
Wellbeing support ‘Help@Hand’ offers mental health support, physiotherapy, GP’s for both you and your family.
2 paid days for volunteering per year
‘MyReward’ corporate discount for over 800 retailers and Cycle to Work Scheme.
Family friendly policies and supportive working environment
Recognition scheme and a culture in which we celebrate success
Colleague network groups committed to inclusion and diversity within our Bank.
This role won’t be around for long, so we would advise to get your application to us as soon as possible by applying today. Unfortunately, we can only consider candidates with the right to work in the UK at this time.
Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected. If you have a disability as defined by the 2010 equality act please let us know on your application.
As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.
Please note we may withdraw this vacancy once sufficient applications have been reached.