Application Process

Our application process works slightly differently, depending on which area of the business you’d like to join.

Branch Network

  • It all starts by uploading your CV and answering our candidate questions (you’ll be contacted within 10 working days of the closing date).
  • Then an initial application screen, if you’re unsuccessful, we’ll email to let you know.
  • If successful, we’ll email a link and details of an online assessment.
  • If successful we’ll then be in touch to arrange a telephone interview, usually within five working days.
  • The telephone interview will typically last 20 minutes, and we’ll tell you the outcome and feedback there and then.
  • Succeed here and we’ll either invite you to our next assessment or keep your details on file until the next one is scheduled.
  • Assessments are usually 1-2 hours, can be held in branches or externally, and will include a competency-based interview and may include other exercises dependent on role level.
  • You should know the outcome within five working days. Although if this isn’t possible, we’ll let you know. 
  • If you’re successful, congratulations! From here, there are a number of pre-employment screening checks including right to work and a credit check (these take at least four weeks).
  • We’ll then arrange a start date and induction for you to get to know your new team.

Contact Centre

  • It all starts by uploading your CV and answering our candidate questions.
  • Then an initial application screen, if you’re unsuccessful, we’ll email to let you know.
  • If successful, we’ll email a link and details of an online assessment.
  • If successful we’ll then be in touch to arrange a telephone interview, usually within five working days.
  • The telephone interview will typically last 20 minutes, and we’ll tell you the outcome and feedback there and then.
  • From here, we invite successful applicants to an assessment – it’ll usually include a warm welcome and introduction to the Contact Centre, and information on next steps.
  • You will have a face-to-face interview with a Contact Centre manager and may include other exercises dependent on role level.
  • You should know the outcome within five working days. Although if this isn’t possible, we’ll let you know.
  • If you’re successful, congratulations! From here, there are a number of pre-employment screening checks including right to work and a credit check (these take at least four weeks).
  • We’ll then arrange a start date and induction for you to get to know your new team. 

Management and Specialist

For certain roles, we’ll ask you to complete a number of online questions and submit your CV. Once we’ve assessed it and chosen who we’ll take forward, we’ll let you know. Next steps after this really depend on the type of role you’re applying for and the skills we’re looking for you to demonstrate.

  • We may invite you to a telephone interview first or straight to a face-to-face assessment. We’ll let you know what the assessment will include when we invite you to the next stage.
  • If you’re invited to an assessment, we’ll provide any preparation materials you might need. This will usually include a competency-based interview.
  • If all goes well, you’ll have a face-to-face interview with the hiring manager.
  • If you’re successful, the onboarding process begins, including getting references, a credit check, asking health questions and doing a DBS (criminal record) check – these usually take up to four weeks to complete.
  • Once a start date has been decided, you’ll be invited to a welcome session and induction with other new joiners. 
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