Application Process

Our application process works slightly differently, depending on which area of the business you’d like to join.

Branch Network

  • It all starts by uploading your CV and answering our candidate questions (you’ll be contacted within 10 working days of the closing date).
  • Then an initial application screen, if you’re unsuccessful, we’ll email to let you know.
  • If successful, we’ll email a link and details of an online assessment.
  • If successful we’ll then be in touch to arrange a telephone interview, usually within five working days.
  • The telephone interview will typically last 20 minutes, and we’ll tell you the outcome and feedback there and then.
  • Succeed here and we’ll either invite you to our next assessment or keep your details on file until the next one is scheduled.
  • Assessments are usually 1-2 hours, can be held in branches or externally, and will include a competency-based interview and may include other exercises dependent on role level.
  • You should know the outcome within five working days. Although if this isn’t possible, we’ll let you know. 
  • If you’re successful, congratulations! From here, there are a number of pre-employment screening checks including right to work and a credit check (these take at least four weeks).
  • We’ll then arrange a start date and induction for you to get to know your new team.

Contact Centre

  • Once you select that apply button on our careers portal you will be directed to a third party website called HireVue, who are undertaking the contact centre interview process on behalf of The Co‑operative Bank.
  • You will be asked to register your details and you will then be offered the opportunity to complete our exciting digital assessment which will include a competency based video interview and 2 game based assessments to evaluate your suitability for this role.
  • Once you have signed up to HireVue you have the flexibility to complete the digital assessment in your own time, however we would ideally like you to have completed this within 5 days of registering your interest.
  • The assessment will take approximately 25 minutes to complete and you will have the opportunity to practice before you enter each assessment. 
  • If you are living with a disability and feel you would be at a significant disadvantage if you were to conduct this assessment, then please flag your need for accommodations when registering your details on HireVue, as this will take you to a modified version of the assessment. If you have any questions on this you are welcome to contact the resourcing team on careers@Co‑
  • If successful after the digital assessment you will be contacted by the resourcing team to conduct a final stage telephone screening interview which will typically last around 15 minutes and we’ll tell you the outcome and feedback straight away.
  • If you’re successful, congratulations! From here, we invite you to a meet and greet session – it’ll usually includes a warm welcome and introduction to the Contact Centre, and information on what to expect on your first day.
  • There are also a number of pre-employment screening checks including right to work and a credit check (this take at least four weeks). These need to have come back as cleared for you to proceed with your agreed start date in joining The Co‑operative Bank.
  • If you have previously applied for a role with us within the last 6 months please contact the recruitment team on careers@Co‑ for further guidance on how to proceed with your application.

Management and Specialist

For certain roles, we’ll ask you to complete a number of online questions and submit your CV. Once we’ve assessed it and chosen who we’ll take forward, we’ll let you know. Next steps after this really depend on the type of role you’re applying for and the skills we’re looking for you to demonstrate.

  • We may invite you to a telephone interview first or straight to a face-to-face assessment. We’ll let you know what the assessment will include when we invite you to the next stage.
  • If you’re invited to an assessment, we’ll provide any preparation materials you might need. This will usually include a competency-based interview.
  • If all goes well, you’ll have a face-to-face interview with the hiring manager.
  • If you’re successful, the onboarding process begins, including getting references, a credit check, asking health questions and doing a DBS (criminal record) check – these usually take up to four weeks to complete.
  • Once a start date has been decided, you’ll be invited to a welcome session and induction with other new joiners.