Application Process

Our application process works slightly differently, depending on which area of the business you’d like to join.

Branch Network

  • It all starts by uploading your CV and answering our candidate questions (you’ll be contacted within 10 working days of the closing date).
  • Then an initial application screen, if you’re unsuccessful, we’ll email to let you know.
  • If successful, we’ll email a link and details of an online assessment.
  • If successful we’ll then be in touch to arrange a telephone interview, usually within five working days.
  • The telephone interview will typically last 20 minutes, and we’ll tell you the outcome and feedback there and then.
  • Succeed here and we’ll either invite you to our next assessment or keep your details on file until the next one is scheduled.
  • Assessments are usually 1-2 hours, can be held in branches or externally, and will include a competency-based interview and may include other exercises dependent on role level.
  • You should know the outcome within five working days. Although if this isn’t possible, we’ll let you know. 
  • If you’re successful, congratulations! From here, there are a number of pre-employment screening checks including right to work and a credit check (these take at least four weeks).
  • We’ll then arrange a start date and induction for you to get to know your new team.

Contact Centre

  • Once you select the apply button on our careers portal you will need to fill in your personal details and add your CV.
  • You will be contacted within 5 working days via telephone from a member of our recruitment team who will ask you some questions about your application. This will take around 10 minutes and we will ask you 4 simple questions and talk you through the final stages of your application journey.
  • Once you have successfully completed the telephone screening questions, you are at the final stage of our assessment-well done! The recruiter will register you to our third party system, HireVue, via email.
  • HireVue is a digital interview and you have the flexibility to complete the digital assessment in your own time, however we would ideally like you to have completed this within 5 days of registering your interest.
  • The assessment will take approximately 25 minutes to complete and you will have the opportunity to practice before you enter each assessment. This will be the only interview that you will be asked to complete.
  • If you are living with a disability, then please let us know on the call to a member of the recruitment team. This will allow us to make any reasonable adjustments to the process for you. If you have any questions at any point in the application process, then you are welcome to contact the resourcing team at careers@Co‑
  • If successful after the digital assessment, Congratulations! You will now be contacted by the resourcing team via email and invited to a meet and greet session where we will take your identification and establish the best start date for you. It will also allow us give you a warm welcome and introduction to the Contact Centre, and information on what to expect on your first day.
  • As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks. These can take up to 20 days and will need to be completed prior to your start date with us.
  • If you have previously applied for a role with us within the last 6 months please contact the recruitment team on careers@Co‑ for further guidance on how to proceed with your application.

Management and Specialist

For certain roles, we’ll ask you to complete a number of online questions and submit your CV. Once we’ve assessed it and chosen who we’ll take forward, we’ll let you know. Next steps after this really depend on the type of role you’re applying for and the skills we’re looking for you to demonstrate.

  • We may invite you to a telephone interview first or straight to a face-to-face assessment. We’ll let you know what the assessment will include when we invite you to the next stage.
  • If you’re invited to an assessment, we’ll provide any preparation materials you might need. This will usually include a competency-based interview.
  • If all goes well, you’ll have a face-to-face interview with the hiring manager.
  • If you’re successful, the onboarding process begins, including getting references, a credit check, asking health questions and doing a DBS (criminal record) check – these usually take up to four weeks to complete.
  • Once a start date has been decided, you’ll be invited to a welcome session and induction with other new joiners.