Our Values

The words might have changed over the past 140+ years. But the ethos behind them hasn’t. So, whilst we’re going through our biggest ever transformation, our values mean we’re not changing how we do business at all. We focus on doing the right thing.

These values have remained a core part of who we are – and they’re the foundation we’re building our future on too. They’re more than words on paper. They give us courage. They make us better than the sum of our parts. They set us apart. And they’re vital to achieving our ambitions.

Yes, there are challenges and changes ahead. But for driven people who’ll live and breathe these values, it’s the rare opportunity to boldly shape the future of ethical banking.

We step up
We don’t believe average is good enough. That’s why we look for ways to make things easier for our customers and our colleagues, moving quickly to take the right action.

We take responsibility
We take personal responsibility for every action to build a sustainable and successful future for our Bank.

We do the right thing
We’re courageous enough to stand up for what we believe in: doing the right thing to make a positive difference to our customers and communities.

We are stronger together
We co‑operate, working together to benefit customers, shareholders, colleagues and communities – because we’re stronger together than on our own.