Contact Centre careers

Talking to customers about the best option for them is so much more rewarding when you really, truly know that it is the best option for them. Because that’s what we’re all about here at The Co-operative Bank. Doing the right thing. And making a difference to our customers, every day. That means making sure they have everything they need in terms of great service, products, advice and support. And for our contact centre colleagues, that means providing the perfect environment, tools and training to grow your skills and career.

Looking after our valued customers seven days a week, we take all kinds of calls, whether people need help transferring money or paying a bill. Whilst every customer is different, we always go the extra mile to place their needs first and make their experience with us a great one. It means our Contact Centres are friendly, busy places. And full of people just like you – people who want to help customers and bring their personality to work.

Don’t just take our word for it. Why not take a moment to hear from some of our colleagues about contact centre life? The training and support they received, how they see and demonstrate our values every day and what it means to be a great customer advocate. 


Whether you join us as a leader or customer service professional who wants to let their passion shine, our size, scope and support mean you can develop as far as you like – potentially even into other areas of our Bank.